Blank admin screen

  • Resolved WeatherWebb

    (@weatherwebb)


    12 years, 10 months ago

    I may be running wordpress 3.5.1, but not sure as I can’t access my website to see.

    Someone please help me! I cannot gain access to my websites admin page.

    http://www.weatherwebb.co.uk/wp-admin just brings up a blank white screen.

    http://www.weatherwebb.co.uk/wp-login.php brings up the log in screen, but as soon as I login it goes white and if I refresh it just brings the login screen back.

    I think I updated a plugin when I noticed it not working (about 2am GMT Thursday). I can still post from my phone luckily, but I have no other way of updating my site.

    I’m not great at WordPress so please reply in simple terms 😛

    Thanks
    Sally

Viewing 4 replies - 1 through 4 (of 4 total)
  • WPyogi

    (@wpyogi)

    12 years, 10 months ago

    You’ll need to use FTP to deactivate your plugins to see if that IS the problem – rename the plugins folder:

    wordpress
    wp-content
        pluginsHOLD

    If you don’t have FTP or Cpanel access set up, ask your hosting company for help with that.

    Thread Starter WeatherWebb

    (@weatherwebb)

    12 years, 10 months ago

    Ok I have changed the plugins folder to pluginsHOLD and I can now access my admin perfectly fine!

    Thank you! What should I do now, so that the plugins continue to work, but I don’t lose access to my admin again?

    😀

    esmi

    (@esmi)

    12 years, 10 months ago

    Change pluginsHOLD back to plugins. Then re-activate your plugins one at a time. At some point, you will lose admin access again but now you will know which plugin is the problem one (ie the last one you re-activated). Using FTP again, delete this plugin’s folder inside wp-content/plugins.

    Thread Starter WeatherWebb

    (@weatherwebb)

    12 years, 10 months ago

    Found it 😀 Thank you sooo much. Stupid Facebook box thingy!

    I can now be calm again and continue forecasting the sunny weather.

    Thanks again!!

Viewing 4 replies - 1 through 4 (of 4 total)

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