Billing for something we do not have!

  • bradenanderson

    (@bradenanderson)


    18 hours, 25 minutes ago

    UM keeps sending us emails about auto-renew of “extension pass”, which we do not have, and have never had. We have been in touch with support via thier website, have responded to the emils, etc. and have heard NOTHING back. Today a charge of $249 USD came into our account for “extension pass”. This is ridiculous and borders on fraudulent. Hoping to finally get a response here in this thread.

    The page I need help with: [log in to see the link]

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  • Plugin Support Yurii

    (@yuriinalivaiko)

    6 hours, 5 minutes ago

    Hello @bradenanderson

    This forum does not allow discussing commercial products, see the Forum Guidelines. As a paid customer please submit a support ticket on our website. Follow instructions in this thread: Paid Customers please read this.

    You can stop renewing your subscription in your account on ultimatemember.com. If you purchased one of our products by mistake or simply decided not to use it, you can request a refund within 30 days. When submitting a refund request, please include your payment transaction information. But this must be done through the official website, and not through the support forum for free users.

    Regards

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