• Resolved lanasproule

    (@lanasproule)


    Hi there,

    My auction is nearing close and i have had A LOT of users that are saying that they are trying to bid after setting up a username and the bid never shows up. Like they cannot push the button??

    This report has come from users of desktops, phones and laptops. It is growing very frustrating because as the deadline nears they cannot bid and i am having to make bids for them!!! They say they put in their username and email, which i can see their username shows up. Then when they put the price to bid in and push the button it doesn’t work! No bid ever goes through.

    PLEASE HELP ASAP.

    -Lana

    https://wordpress.org/plugins/wp-auctions/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Weborithm

    (@weborithm)

    Hi Lana,

    Are you using the Lite version or the Pro version?

    Can you point us to your website please?

    Sorry for the trouble, this sounds like a JavaScript conflict most probably, but I’ll know more once we can see your website to figure out what the problem could be.

    Thread Starter lanasproule

    (@lanasproule)

    I am using the lite version. and the site is http://www.tcstallionincentive.com

    One more issue i just noticed. When bidders set a max bid, it allows multiple bids of the same amount. For example ($10 increments) if person A sets a bid amount of 1000 and the auction slowly rises to 990, then Person B bids at 1000, it allows an auto bid by person A of 1000 also. Therefore both Person A and B have bids at $1000

    ?????

    Plugin Author Weborithm

    (@weborithm)

    Your first problem is that you’ve put all your auctions on one Post/Page. It may seem to be working but there are errors that could popup because all auctions are in one Post/Page, plus I assume it must be very very confusing for your users.

    It’s a use case scenario we don’t support, do not test against or advise.

    All auctions sites on the web separate their auctions into single Pages. This is common. So please embed each auction into it’s own Post/Page.

    Plugin Author Weborithm

    (@weborithm)

    To add to my comment above:

    We always recommend that auctions are placed on a single page, as per our documentation. Placing multiple auctions on the same page is not a supported scenario and can give rise to errors, these errors are not an inherent flaw in the plugin but rather can happen due to incorrect use of it.

    Thread Starter lanasproule

    (@lanasproule)

    Thanks I did this. I appreciate the info because i will be doing this auction each year for a long time.

    What about the auto bid making a second bid at the same price as the last when it reaches maximum?

    Plugin Author Weborithm

    (@weborithm)

    As for the auto bid up to the same amount, the one who placed it first would be the eventual winner if the bid price does not go above the last placed bid.

Viewing 6 replies - 1 through 6 (of 6 total)

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