Beware Premium plugin

  • delwinv

    (@delwinv)


    1 month ago

    Though the premium plugin has worked on a number of websites I manage, on one the Premium plugin actually causes the Social tab of Yoast SEO to become non-functional (needing to disable the Premium plugin to be able to use it). This means the Yoast Premium plugin is not coded in a way to make it immune to JavaScript changes within WordPress, plugins or themes.

    In addition, on discovery of this very infrequently used part of Yoast SEO (non-premium) being affected by Yoast SEO Premium, support’s response is: it’s a problem with your theme and they will not investigate.

    Even more unacceptable is that when telling them we therefore want a refund, they say we’re past the refund period, despite not being able to catch this (for us) very infrequently used feature until very recently.

    Support for Premium is not at a level where they can solve anything, and Customer support is unwilling to acknowledge that the only plugin having any issue is their Premium plugin, and that the theme causes no problems for anything else within the WordPress ecosystem, and not even with their non-premium plugin.

    BE VERY AWARE that Yoast SEO Premium support is basically incompetent, and will not try to help you.

Viewing 1 replies (of 1 total)
  • Plugin Support Michael Tiña

    (@mikes41720)

    3 weeks, 5 days ago

    Hello @delwinv.

    We’re sorry to hear about this issue you experienced with the Yoast SEO Premium plugin.

    We understand that the ‘social’ section of the Yoast SEO meta box wasn’t loading whenever premium was activated. After further review and checking on your support request again, we did try to do our best in offering support and assistance within our scope, which is the configuration and basic use and setup of the plugin.

    After further troubleshooting and high-level code review, it was identified that this issue didn’t occur with a default WordPress theme and both Yoast SEO plugins activated and that it only occurred once your custom theme was activated. We then referred you to the theme author and its support team, as they would be better equipped in doing an advanced code review to help resolve the issue, especially given that the theme did make changes to default WordPress core functions and naming conventions. We hope you’ll be able to reach out to them in order to get this issue resolved.

Viewing 1 replies (of 1 total)

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