Hello,
I will be happy to assist you.
>> I do not get e-mail notifications at the business e-mail by default
Our plugin sends a notification to the email provided in the service settings and email in the option Send copies of service emails to|. Please, clarify – do you experience a problem with these emails? If so, did you check the spam folder?
>>Custom fields – I need to put a custom field on the customer information
Webba Booking uses integration with Contact Form 7 for the purpose. Please, check the examples in our online documentation – Using custom fields in the booking form.
>>headings are all scrunched up at the top,
This happens due to conflict with the CSS of your theme. To fix it, please add the following code in the custom CSS option of your theme:
th.picker__weekday {
word-wrap: normal !important;
}
>> The calendar only shows one week
>>the booking dates are available once you select a day and not just for that one date
Sorry, can you explain? Because when I check your booking form I can choose any day.
>> I presume that is what I’m seeing on the page form.
Make sure to clear the cache in your browser after appearance settings saved, if the problem persists, please send a screenshot of preset preview to support@webba-booking.com
Notification Emails – Not Resolved – The business does not get an email when a customer books an appointment. The customer does get the booking email. When I check (Send the administrator and email), the business gets two e-mails, the customer only gets one. It seems like the system is not sending the confirmation email for the booking to the business.
Custom field – Not resolved – I’ve seen the documentation on Webba for this, very confusing for me, I only need to add one field, is there a way to edit the existing form without having to create a new one and potentially cause new problems?
Color on the form – Resolved – Not sure what was going on, maybe being logged in as developer didn’t let the colors show, logged in at another computer and it was fine.
Heading scrunched up – Resolved – You code did the trick, Thank you.
Calendar – Working now – For whatever reason when I picked a day it showed several days in the availability list, now it only shows the availability for the one date, not sure what that was.
I can send you the configuration pages so you can see how webba is configured but I don’t know how to get an attachment uploaded.
Kevin
Notification Emails
You said ‘business does not get an email’ and at the same time ‘the business gets two e-mails’. Sorry, I don’t understand. The notification can be sent twice if the email in the service settings is the same as email in the option Send copies of service emails to
Custom field
Let me know the field label and I will create the form example for you.
Сalendar
It seems that you have switched Extended mode to basic and it started to work as expected.
It is difficult to try and explain, please read slowly and I will try to be clear.
When a customer books a new booking, completes the form and clicks book. The customer gets a confirmation email, the business does not. When I check “Send administrator an email (on booking)” the business gets two emails. The business gets 2 emails on the cancel link also with this box checked. This appears to be expected as the business is getting the original notice of booking email and then the administrator booking email. What appears to not be happening, is the business is not getting the email of booking without having the “Send administrator an email (on booking)” checked.
I’m looking for a field to capture Year/Make/Model of the RV
Let me explain which of the options are responsible for sending email to administrator (business).
Send administrator an email (on booking). Defines send or not notification to administrator when a customer clicks book button.
Subject of an email to an administrator (on booking). Subject of the email notification sent to administrator when a customer clicks book button.
Message to an administrator (on booking). Content of the email notification sent to administrator when a customer clicks book button.
Who receives these notifications?
Notifications are sent to the email you set in the service settings and email in the option Send copies of service emails to. So if these emails are the same, notification is sent twice.
Hope this information helps with a solution.
As for the custom field, please do the following:
1. Create a new form in Contact Form 7.
2. Add the following code in the content of the form:
<p><label for="wbk-name">Your First Name (required)</label>[text* wbk-name class:wbk-text id:wbk-name]</p>
<p><label for="wbk-email">Your Email (required)</label>[text* wbk-email class:wbk-text id:wbk-email]</p>
<p><label for="wbk-phone">Your phone (required)</label>[text* wbk-phone class:wbk-text id:wbk-phone]</p>
<p><label for="wbk-comment">Your comment</label>[textarea wbk-comment class:wbk-textarea id:wbk-comment]</p>
<p><label for="custom-field1">Year/Make/Model of the RV</label>[text* custom-field1 class:wbk-text id:custom-field1]</p>
3. In the service settings assign the newly create form in the setting Booking form.
If you have any questions, please let me know.
“Notifications are sent to the email you set in the service settings and email in the option Send copies of service emails to. So if these emails are the same, notification is sent twice.”
Bingo, that was it, I had the “Send copies of service emails to” populated with the same business e-mail. Thank you.
I will have to try the form tonight, one question I have is where is the “Service” icon/setting/module? I haven’t been able to find it anywhere.
Kevin
>> where is the “Service” icon/setting/module?
To edit the service settings, please open the Services page and click on particular service – service settings panel will appears.
Got it, you mean Webba Booking > Services
Kevin
Yes.
If you will have any questions, please let me know.
Additionally, I have a couple questions on the calendar
When setting up a service, it asks for Availability date range. I have been putting todays date as the start date and Dec 30,2021 as the end date. I presume I will need to renew those date ranges on Dec 30. However, these are services that I always offer, is there a way to keep them going into the years ahead?
When a user picks a date from the calendar on the Webba Booking page the calendar shows the last two weeks that have already passed and cannot be booked. Can the calendar open and start on the current date and not show dates in the past?
>> is there a way to keep them going into the years ahead?
You need to leave Availability date range empty for this.
>> Can the calendar open and start on the current date and not show dates in the past?
I have tried all of 5 services and it shows the current. Can you please, clarify the problem or send a screenshot to support@webba-booking.com that shows the issue?
I need to take out both dates in the Availability Date Range, that worked, thank you. I was only removing the end date and it didn’t like that.
I sent an email to the support page detailing the other calendar issue.
Kevin
Sorry, there is still nothing in our inbox, please send again to support@webba-booking.com.
I worked with Ivan via e-mail to resolved the rest of my issues with Webba. Most of the issues were my misunderstandings of how to set it up and get it working. Ivan helped me with a couple of simple CSS scripts to fix some calendar issues I was experiencing. I find the Webba Booking product to be one of the best and most customizable booking plugins available. I’m only using a small portion of it’s capabilities but it is and incredible software. Ivan provided excellent support and knew exactly what I was looking for and was able to solve all my issues. THe Webba Support team is very helpful and knowledgeable and I’m glad that I went the Webba Booking route.
