Hi @gladiaron,
Can you share your domain so we can take a look?
Hi @rogierlankhorst thanks for the quick reply.
The domain is https://theimarket.gr/ .
My understanding is that cmplz-cookiebanner-container is not inserted into the page.
Kind Regards,
Hi @gladiaron,
It looks like the CSS file for the banner isn’t able to load due to a “403 Forbidden” error, which is likely due to insufficient folder permissions for the /uploads/ directory (or possibly, a security plugin/server setting that prevents this).
Could you set the folder permissions of the /uploads/ directory to 755 by following the steps in this article? https://complianz.io/folder-permissions/
Kind regards,
Jarno
Hi @jarnovos, I’ve had a look at the folder permission and is definetly set to 755. When viewing the network tab I can’t see a downloaded file with 403 status. Could you please let me know how you found that out?
I can see that cookieblocker.min.css, banner-1-optin.css and complianz.min.js are loaded, but the actual html elements for the cookie are not in the page.
Let me know what you think.
Kind Regards,
Daniel
Hi @gladiaron,
You’re correct, the CSS files are reachable and are being loaded. I think I got this mixed up with a different thread (similar issue).
Just to check, I assume you had already tried clearing cache in your caching plugin & CloudFlare?
To further narrow down the potential causes, could you try ruling out a plugin/theme conflict?
You could do this by activating the Site Health & Troubleshooting plugin, navigating to Plugins > Installed Plugins and clicking “Troubleshoot” under Complianz, to display a version of the site with only Complianz activated. If the banner appears when doing so, you’ll know that it is related to another active plugin.
If you additionally switch to a default theme (such as Twenty-Twenty One) temporarily, we can also rule out whether the theme might be related.
Kind regards,
Jarno
Hi @jarnovos, I’ve managed to fix the issue.
There was a conflict with the plugin Head & Footer Code. Once I’ve disabled it the cookie banner was showing fine.
Note: The cookie banner is missing a background overlay when you position it in the center of the screen. What is the best way of adding the background overlay?
Kind Regards,
Daniel
