Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hi there @ticnova
Can you provide us with some more details about this? What errors are your customers seeing?
Are you still experiencing the issues? I appreciate it has been over a month since you posted so I’m sorry for our delay in replying.
Thanks,
Hi @dougaitken ,
the logo of the payment method with bancontact does not appear for our customer in Belgium on the page https://savonetsavon.be/cart/
do we need to update the last version of the plugin? if not, are there any configurations to add?
thank you in advance
Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hey @ghaziticnova
Having the most recent version is always recommended but I believe you do have that installed already.
So, for the additional payment methods to show, certain requirements must be met: the layout should be set to “vertical”, “Payment Action” to “Sale” and you should be on the checkout page (it doesn’t work on the cart or single product page).
PayPal Credit (or other funding sources) should not be disabled or hidden as that could break the vertical layout defaults.
Ultimately, the smartness in the “Smart Payment Buttons” is what determines whether the button appears or not, but I’d start with the above to check first.
On a more technical level, it is possible to confirm whether the funding source is available or not by running this command in the JavaScript Console (View > Developer > JavaScript Console in Chrome):
paypal_sdk.Buttons({fundingSource: paypal_sdk.FUNDING.BANCONTACT, style: { layout: 'vertical'}}).isEligible();
This will show whether you, browsing as a customer, are eligible for Bancontact.
On a related note – there are many console errors showing on the Checkout page related to another plugin so I’d recommend taking a look at the WooTrexle plugin.
Thanks,
Plugin Contributor
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey there!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hello,
yes thank you the problem is solved