[NSFW] Bad service

The service has been extremely disappointing. The company claims to provide 24/7 support, but there is no chat option available on the portal, and support has been completely unresponsive.

I purchased the plugin over a month ago and have been following up continuously regarding the integration. I even tried setting it up myself, but instead of working, it completely disrupted the checkout flow and disabled the payment gateway. Customers are now facing payment errors, orders are getting stuck, and the plugin is not functioning at all.

Despite multiple attempts to contact support via email and follow-ups, there has been no response. Yesterday, I even upgraded to a higher plan after being informed that support would be available, but after purchasing and installing the plugin, the situation became worse and there is still no assistance.

This has directly impacted our business operations, customer experience, and order flow. Very poor support experience and highly disappointing service.

The page I need help with: [log in to see the link]