Bad & dismissive support

  • nicksfr

    (@nicksfr)


    3 years, 11 months ago

    As such, I like the Elementor plugin.

    However, for almost 2 years the same error caused by Elementor keeps arising, and the support just dismisses it and sends me pre-written, non-helpful standard emails.

    Unfortunately, I was underwhelmed with the lack of help received, and I am also not granted a refund.

    So, essentially my experience is/has been that I am paying for a buggy plugin with the support not really making any effort in resolving my issue.

    Not a recommended experience.

Viewing 1 replies (of 1 total)
  • Elementor

    (@davidr90)

    3 years, 11 months ago

    Hi Nick,

    I am sorry to hear about the experience you had with the support regarding your concern.
    thank you for your feedback.

    I would like to investigate what happened and do my best to resolve your issue.

    Please could you contact us at: feedback@support.elementor.com with your username/ticket & more information.

    Note: Please do not share your user name or any sensitive information here in public forum and forward them to the above-mentioned email ID.

    We will do our utmost to turn your experience into a better one.

    • This reply was modified 3 years, 11 months ago by Elementor.
Viewing 1 replies (of 1 total)

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