BackWPUp 3.6.6 Update errors + WP 4.9.9 crash

  • Resolved astandera

    (@astandera)


    7 years, 5 months ago

    Hi,
    Several versions back including last, When I do Update in Plugins page, update comes with an error < HTTP…> Sometimes waiting and refres Plugins page helped and plugin worked. Now, after WP 4.9.9 Update + Update BackWPUp to 3.6.6 the website crashed with these php errors:

    
Warning: require_once(/data/www/21141/drevo-forejt_cz/www/wp-content/plugins/backwpup/inc/class-system-requirements.php): failed to open stream: No such file or directory in /data/www/21141/drevo-forejt_cz/www/wp-content/plugins/backwpup/backwpup.php on line 589

Fatal error: require_once(): Failed opening required '/data/www/21141/drevo-forejt_cz/www/wp-content/plugins/backwpup/inc/class-system-requirements.php' (include_path='.:/usr/local/php56/share/pear') in /data/www/21141/drevo-forejt_cz/www/wp-content/plugins/backwpup/backwpup.php on line 589

    The file backwpup.php is present in backup folder with 18 kB properly.
    Renaming plugin’s folder brought my website back to live, but the plugin v. 3.6.6 is not possible to activate.

    My PHP version is 5.6, WP 4.9.9, BackWPUp 3.6.6.

    Thank you for the help.

    Alois

    • This topic was modified 7 years, 5 months ago by astandera.
    • This topic was modified 7 years, 5 months ago by astandera.
Viewing 5 replies - 1 through 5 (of 5 total)
  • happyAnt

    (@duongcuong96)

    7 years, 5 months ago

    Hi @astandera
    That means there is an issue when update the plugin, I think it a connection issue 🙂
    Please try to manually install it by download https://downloads.wordpress.org/plugin/backwpup.3.6.6.zip and from your dashboard -> plugins -> add new -> upload the zip file -> activate the plugin.
    But remember to delete backwpup folder before manual install 🙂

    Thread Starter astandera

    (@astandera)

    7 years, 5 months ago

    Hi,
    manual install helped, thank you, it works. The plugin’s folder was missing lots of files in my FTP after its update compared with the ZIP version!
    I intall the ZIPped plugin via WP Instal plugins, even this wrote:: Unsuccesful, the plugin was not activated automatically, BUT the plugin was in the Plugin list and allowed me to Activate.

    How could I influence to avoid this, it seems, that something on the server side decides to interrupt updating on timeout. Is that possible? Shall I ask my hoster for a special setup?

    Hmmm…

    Alois

    • This reply was modified 7 years, 5 months ago by astandera.
    Thread Starter astandera

    (@astandera)

    7 years, 5 months ago

    Hi,
    I have tried to update BackWPUp on another website (same hosting service) and the same trouble. There is what the Update plugin line in WP Plugins list shows:
    Update unsuccesful: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> 504 Gateway Timeout Gateway Timeout The gateway did not receive a timely response from the upstream server or application.
    I had to delete .maintenance file to bring my website back to live, BUT the plugin is updated to 3.6.6 and working.
    My PHP version is 5.6, WP 4.9.9, BackWPUp 3.6.6.

    Any idea what would cause this issue?

    Thank you

    Alois

    happyAnt

    (@duongcuong96)

    7 years, 5 months ago

    @astandera
    That issue normally happens because of server timeout, mean the server stopped the PHP plugin update progress unexpectedly.
    In the next time, you can manually install the plugin to make it work or you can contact your hoster and tell them to increase maximum script execution time 🙂
    Hope my answer help you!

    happyAnt

    (@duongcuong96)

    7 years, 4 months ago

    @astandera

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)

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