• Resolved vortekpo

    (@vortekpo)


    Your hosting has an execution time limit of 4000 seconds for PHP scripts, which is not enough for performing a full backup/restore of your website. A full website backup/restore is a complex process which may take a couple of minutes depending on many circumstances. The needed execution time varies depending on the backup options and your server performance, that’s why we cannot tell exactly how much execution time is needed. But, almost all hosting providers give users the ability to increase the execution time limit or they increase it themselves, upon user request. Please ask your hosting provider if they are able to increase your execution time limit. If this isn’t an option for you, then try to activate the “Reloads enabled” option in the settings (to compress your data chunk by chunk). Then disable any security plugin which could prevent nopriv ajax calls and try again to create a new backup. If you still see this error, please contact us and we’ll do our best to help you figure it out ASAP.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter vortekpo

    (@vortekpo)

    I keep getting these errors and I can’t back up on the BackupGuard. My hosting keeps increasing the execution time limit but it is never enough. What is happening?

    Thread Starter vortekpo

    (@vortekpo)

    Also every time I try to do a backup my admin side goes to a 500 Error.

    I get the same error. I increases my execution time limit to 9000 seconds and still get same error. 2.5 hours should be plenty of time to execute a php script.

    Plugin Author JetBackup

    (@backupguard)

    Dear @vortekpo and @bfdnova

    Could you please share backup log file with us? Sign up for a https://pastebin.com/ account. Or use a GIST. https://gist.github.com/

    Then share a link to that paste or gist.

    You can download the mentioned log file by following instructions described in the link:https://backup-guard.com/products/backup-wordpress/doc/download-backup-log

    i have the same problem. please help me
    Your hosting has an execution time limit of 300 seconds for PHP scripts, which is not enough for performing a full backup/restore of your website. A full website backup/restore is a complex process which may take a couple of minutes depending on many circumstances. The needed execution time varies depending on the backup options and your server performance, that’s why we cannot tell exactly how much execution time is needed. But, almost all hosting providers give users the ability to increase the execution time limit or they increase it themselves, upon user request. Please ask your hosting provider if they are able to increase your execution time limit. If this isn’t an option for you, then try to activate the “Reloads enabled” option in the settings (to compress your data chunk by chunk). Then disable any security plugin which could prevent nopriv ajax calls and try again to create a new backup. If you still see this error, please contact us and we’ll do our best to help you figure it out ASAP.

    Thread Starter vortekpo

    (@vortekpo)

    I am getting
    PHP EXECUTION TIMEOUT ERROR
    Oops… Seems there was an issue during the backup process.
    Let our support representatives know about it by pressing here:
    Can you help?

Viewing 6 replies - 1 through 6 (of 6 total)

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