Backup stuck in a loop

@dnutbourne

Thanks for replying.

I assume the log doesn’t contain any sensitive information?

Any joy?

@dnutbourne

Sorry for the delay, the weekend arrived.

1. I looked in the UpdraftPlus directory and I can see all of the zip files. so the backup is working, just the dump to Google Drive is failing. So do you mean that I should manually download the zip files myself? (for now)

2. Secondly can you tell me why there are three folders for your plugin?
see screenshot: https://snag.gy/yYXPS0.jpg

3. Yes there does seem to be a JavaScript Error, as follows:

VM659 extensions::uncaught_exception_handler:8 Error in event handler for (unknown): TypeError: Cannot read property 'shortcutLock' of undefined
    at chrome-extension://oknpjjbmpnndlpmnhmekjpocelpnlfdi/js/content.js:32:32handler @ VM659 extensions::uncaught_exception_handler:8

http://websitegoeshere/wp-admin/options-general.php?page=updraftplus

keanu.listen(function (shortcut) {
                if (!shortcutLock) {
                    chrome.extension.sendMessage({shortcut: shortcut}, function (res) {
                        if (res.shortcutLock) {
                            shortcutLock = true;
                        }
                    });
                }
            });

4. Finally I looked inside the Log File and this is the error:

ERROR: Google Drive upload error (Google_Service_Exception): Error calling PUT https://www.googleapis.com/upload/drive/v2/files?uploadType=resumable&upload_id=AEnB2Uog8ILm23CEScW6-VrYUSo49VTfBImqy7SDUoePxhwvkt8-jCDuswyekmwtCUAOtaGCIuig1irtKeScKVh6jHarpxM-bg: (404) File not found: 0Byy-PTeUj0xGOXBzUnVHV0NIY0U (line: 110, file: /home/websitegoeshere/public_html/wp-content/plugins/updraftplus/includes/Google/Http/REST.php)
4165.160 (5) ERROR: Google Drive upload error: Error calling PUT https://www.googleapis.com/upload/drive/v2/files?uploadType=resumable&upload_id=AEnB2Uog8ILm23CEScW6-VrYUSo49VTfBImqy7SDUoePxhwvkt8-jCDuswyekmwtCUAOtaGCIuig1irtKeScKVh6jHarpxM-bg: (404) File not found: 0Byy-PTeUj0xGOXBzUnVHV0NIY0U (line: 110, file: /home/websitegoeshere/public_html/wp-content/plugins/updraftplus/includes/Google/Http/REST.php)

Cheers

@david Anderson

Thanks for replying.

No I haven’t touched any expert settings. As I stated in my first post I have UpdraftPlus installed on 20+ websites, all with the same settings, all on the same VPS server, all backing up to the same Google Drive. So I don’t understand why one particular instance has stopped working.

How do I securely get the log file to you? I’d rather not post on a public forum.

And the JavaScript error? Is that your code or someone else?

Thanks very much.

@david Anderson

Thanks for replying.

I tried to upload the log file to PasteBin but their Free Accounts don’t allow an upload greater than 512kB in size.

So then I decided to try the old “turn if off and on again” solution i.e:

• I hit your ‘wipe’ button.
• Uninstalled UpdraftPlus.
• FTP’d into the VPS.
• Deleted all folders called UpdraftPlus.
• Reinstalled UpdraftPlus.
• Reconnected to GoogleDrive.

I was then able to successfully backup my website. So all sorted now.

Thanks for your support.

Best Regards.