Backup not working

Resolved mcxg46
(@mcxg46)

4 years, 6 months ago

I’m getting a ‘back up failed, contact Backup guard for help’ failure message when trying to back up.

Seems to be stuck on backing up files 0%.

I’ve tried both with and without uploading to the cloud.

I’ve previously backed up this site successfully several times.

Backup version 1.6.8.1.
Wordpress version 5.8.1

Can you help?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Support Backup Guard
(@backup-guard)

4 years, 6 months ago

Dear @mcxg46 ,

Thanks for reaching out.

Could you please, send us the backup log file, so we can analyze the issue?

You can download the mentioned log file following the article below.

How to Download the Backup Log File

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Best,
BackupGuard Team

Thread Starter mcxg46
(@mcxg46)

4 years, 6 months ago

Thanks for getting back to me so quickly.

Wetransfer link of backup log here, I hope:

https://we.tl/t-h2P39AuNpy

John

Thread Starter mcxg46
(@mcxg46)

4 years, 6 months ago

Update: Backup also not working on another site.

Both are hosted by Siteground, in case that is relevant.

Log here:

https://we.tl/t-PONKaXyAsO

John

Support Backup Guard
(@backup-guard)

4 years, 6 months ago

Dear @mcxg46 ,

Thanks for the backup logs.

Upon checking, we need to have more information about the websites, which can’t be shared publicly.

May we kindly ask you to contact us via the support@backup-guard.com email address and attach the support thread URL so we can identify you easily?

Looking ahead to hearing from you soon.

Best,
BackupGuard Team

Thread Starter mcxg46
(@mcxg46)

4 years, 6 months ago

Done.

Thanks,

John

Support Backup Guard
(@backup-guard)

4 years, 6 months ago

Dear @mcxg46 ,

Thanks.

Our support team will contact you via email once they have any updates about the reported issues.

Thus, we will mark this support thread as resolved in order to avoid any misunderstanding.

Best,
BackupGuard Team

Viewing 6 replies - 1 through 6 (of 6 total)

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