backup not happening….

  • Resolved roro111

    (@roro111)


    3 years, 9 months ago

    Hello,
    I have tried a backup lately, and I had an issue with the backup archive split size.
    It seems like it did the job after I tried what you suggested last week.
    Today I tried a new backup… and this time it failed again!
    Ok… I went on and tried again your last trick, this time with split size down to 20 MB
    and… it still failed.
    ok, What to do now please?
    Thanks in advance
    RP`

    …and I assume you will need the log file for that failed upload.. so here it is:
https://pastebin.com/ZCt3yDmd

Thanks
RP

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 22 total)
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  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi @roro111

    The log shows this error “0050.072 (0) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?)”

    Can you please re-authenticate your Google Drive remote storage? This can be done in the UpdraftPlus “Settings” tab.

    Thanks,
    Bryle

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    Hello, thanks for that reply
    2 banners are showing now on my updraftplus page:

    a good one, in green:

    “Succès: vous avez authentifié votre compte Google Drive. ”

    a bad one, in red:

    “Google Drive: Nous n’avons pas encore reçu d’information d’accès de la part de Google – vous devez autoriser ou ré-autoriser votre connexion Google Drive.”

    that last one states that I have to auhorize or reauthorise google drive access ..

    I cleared the cache, yet those banners still show.. and the UpdraftPlus backup is still stuck…
    what to do now..?
    thanks for your patience
    RP

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    here is the link to the new pastebin logfile:

    https://pastebin.com/AVGY328c

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi,

    Apologies for the delay.

    Log shows this “0099.313 (0) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?)”

    Can you confirm if you have already re-authorised Google Drive? If yes, but still same issue, can you wipe out settings and setup everything again?

    Thanks,
    Bryle

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    hello,
    yes i did re-authorize google drive, 3 times..
    ok, i ‘ll try to wipe out settings..not sure how to do that but i ll try
    thanks
    RP

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    actually, I did remove the plugin and re install again… unsuccesfully
    RP

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    here is the last logfile:
    https://pastebin.com/KFa5mzHT

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    OK, I tried with another Googledrive account, but it didn’t go thru either way…
    Really stuck here!
    Thanks for the follow up
    RP

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi,

    I am still seeing this error message – “0067.630 (0) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?)”

    It seems like something is blocking the authentication process. Do you have any security or caching plugin? Can you temporarily deactivate? Can you also use incognito mode as some browser extensions can also cause conflict with UpdraftPlus.

    Thanks,
    Bryle

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    OK, thanks for your input
    I did pretty much all you suggested here: Deactivate WPRocket, tried to access Updraftplus thru new browser/ Incognito page and launch a backup procedure… None of this worked apparently.
    What to do from here?
    Thanks
    (getting desperate here!)
    RP

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi,

    If you use other remote storage like Dropbox. Do you still get the same issue?

    Thanks,
    Bryle

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    I don’t have any plan for cloud storage.. Is there any way for Updraftplus to have a look at my WP?
    thanks
    Rp

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    I did try with 2 distinct GoogleDrive accounts though… unsuccessfully
    RP

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi @roro111

    Please can you send me latest copy of the backup log?
    I will also ask one of our developers to check on it further.

    Thanks,
    Bryle

    Thread Starter roro111

    (@roro111)

    3 years, 9 months ago

    Ok, thanks in advance
    here is the last backup log file

    https://pastebin.com/YECCzLt7

Viewing 15 replies - 1 through 15 (of 22 total)
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