Backup not completing

  • Resolved octaviannicholas

    (@octaviannicholas)


    5 years, 10 months ago

    I am using the free version of Updraft Plus and the backup is not completing. I have tried to do the backup on Google Drive and DropBox and no success. I left the backup running the entire night and still didn’t complete. At a certain stage, it simply doesn’t continue the process.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 10 months ago

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter octaviannicholas

    (@octaviannicholas)

    5 years, 10 months ago

    I was never able to complete a full backup since I have installed the plugin. I have another website with a different host provider and it worked perfectly fine. Never had any issue, but with this one, I never managed to complete a full backup.

    Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 10 months ago

    Hi,

    I can see that the backup gets timed out or killed off while sending the files to your remote storage.

    Could you try to reduce the backup archive split size? To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    Does the backup successfully completes now?

    Best Wishes,

    Bryle

    Thread Starter octaviannicholas

    (@octaviannicholas)

    5 years, 10 months ago

    No. Still not working

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 10 months ago

    @octaviannicholas Please do not post large code or responses like that here again, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://gist.github.com/ instead and post the link to that gist.

    Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 10 months ago

    Hi @octaviannicholas

    Please can you post the log again?
    To make sure your post won’t get removed, use an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,
    Bryle

    Thread Starter octaviannicholas

    (@octaviannicholas)

    5 years, 10 months ago

    Thank you for your support but I back up the site using another method. Thank you again.

    Plugin Contributor bcrodua

    (@bcrodua)

    5 years, 10 months ago

    Hi!

    No problem at all.

    Have a nice day!

    Bryle

Viewing 8 replies - 1 through 8 (of 8 total)

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