Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.
To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.
If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.
Kind Regards,
Bryle
Hi Bcrodua,
thank you so much for the replay!!
I’ll try to do this and if it doesn’t work I need to contact my hosting to search for errors.
I hope it works because the plugin worked perfectly back then?
Thank you again for helping me! Have an amazing day 🙂
Kind regards,
Asiye61
It seems like in the error log that the time out is too short?
[Thu May 27 09:45:25.710591 2021] [:error] [pid 18065:tid 140191181854464] [client 185.220.101.24:58266] [client 185.220.101.24] ModSecurity: [file "/etc/httpd/conf/modsecurity.d/rules/tortix/modsec/03_asl_dos.conf"] [line "73"] [id "392331"] [rev "3"] [msg "Atomicorp.com WAF Rules: xmlrpc DOS attack"] [severity "CRITICAL"] Access denied with code 403 (phase 1). Pattern match "xmlrpc\\\\.php" at REQUEST_URI. [hostname "asiyedesigns.nl"] [uri "/xmlrpc.php"] [unique_id "YK9OFSKPvud-3Y1kS4cvpQAAAAE"] [Thu May 27 09:57:24.705749 2021] [fcgid:warn] [pid 22606:tid 140190928520960] [client 185.107.112.78:35326] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622102198.6065630912780761718750 [Thu May 27 09:57:24.705796 2021] [core:error] [pid 22606:tid 140190928520960] [client 185.107.112.78:35326] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622102198.6065630912780761718750 [Thu May 27 10:11:34.009738 2021] [fcgid:warn] [pid 22671:tid 140191173461760] [client 185.107.112.78:47320] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103047.9206209182739257812500 [Thu May 27 10:11:34.009800 2021] [core:error] [pid 22671:tid 140191173461760] [client 185.107.112.78:47320] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103047.9206209182739257812500 [Thu May 27 10:13:15.042818 2021] [fcgid:warn] [pid 22671:tid 140191181854464] [client 86.84.185.179:49164] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-admin/options-general.php?page=updraftplus&tab=backups [Thu May 27 10:13:15.042916 2021] [fcgid:warn] [pid 22671:tid 140191181854464] (110)Connection timed out: [client 86.84.185.179:49164] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://asiyedesigns.nl/wp-admin/options-general.php?page=updraftplus&tab=backups [Thu May 27 10:18:43.464831 2021] [fcgid:warn] [pid 28850:tid 140191046018816] [client 185.107.112.78:53884] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103478.3564949035644531250000 [Thu May 27 10:18:43.464908 2021] [core:error] [pid 28850:tid 140191046018816] [client 185.107.112.78:53884] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103478.3564949035644531250000
What should I do?
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Have you asked your host to check on the PHP error log? They should be able to tell the cause of the issue and provide you with advise as well.
Thanks,
Bryle
Hi Bryle,
Sorry for the late reply something came up these days!
But they looked in it and it was a timeout error.
They can’t change the timeout of the plugin or website.
Is it possible to change the time of exporting / connecting to Drive in the plugin?
Dear regards,
Asiye61
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
UpdraftPlus is designed to keep on trying until the backup succeeds unless the process is killed off by the server. We have a article here on how to reduce the server resource usage – https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/.
I hope that helps.
Thanks,
Bryle
