Backup Guard not working

  • Resolved leighanneburnett

    (@leighanneburnett)


    4 years, 5 months ago

    I’ve been unable to back up my client’s website for several weeks. We are getting ready to do some design updates and I’d really like to have a current full backup before starting the process.

    We keep getting this message:

    SOMETHING WENT WRONG
Oops... Seems there was an issue during the backup process.
Please try again. If the issue persists, please contact our support team.
Contact us

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Support Backup Guard

    (@backup-guard)

    4 years, 5 months ago

    Dear @leighanneburnett ,

    Thanks for getting in touch.
    We are sorry to hear, that you face some issues with the plugin.

    Please, provide us with the backup log file of the last failed backup, so we can see the issue:

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File
    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Best,
    BackupGuard Team

Viewing 1 replies (of 1 total)

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