Backup Files Missing

  • Resolved SolutionsDEV

    (@solutionsdev)


    9 years ago

    I used this plugin yesterday, it was totally fine, although there are a lot areas reserved for ads and buy suggestions, but I could do many backups & restores without any problems, so decided to keep the plugin active and use it, at least in the development stages.

    Today, after less that 24 hours, I just discovered that the 3 backups that remained from yesterday have disappeared and no longer there.

    Why did they disappear?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    9 years ago

    Hello,

    Do you mean the archives were automatically disappeared? Are you sure you didn’t manually delete anything from your FTP or database? Could you please check this directory: “wp-content/uploads/backup-guard/”? Is it empty?

    The mentioned issue is really strange and we’d really like to investigate it for you. Could you please open a support ticket for this here: https://backup-guard.com/products/backup-wordpress/support?

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter SolutionsDEV

    (@solutionsdev)

    9 years ago

    Hi Lisa,

    Thanks for your reply.

    I totally agree with you that it is strange, I know for sure there were 3 backup files which I kept as I am working on the development of this website.

    On the FTP, no, I have not deleted any files, the idea behind the activation of the plugin is that because I need to backup and restore every short time, sometimes in minutes as the development goes on, so I kept the 3 files for specific restore points.

    In the backup folder, there are only 3 json files plus the htaccess file, but the backup files are not there for sure.

    OK, before I go through the support ticket, let me give it another try, but this website development, I had to put offline for sometime, but will try it again on a different one, in this case I will need sometime, I am not sure a week or more, but will keep it in mind.

    Thanks again and best regard,

    Plugin Author JetBackup

    (@backupguard)

    9 years ago

    Ok, I’ll look forward hearing from you.

    Regards,
    Lisa Breen
    BackupGuard, Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Backup Files Missing’ is closed to new replies.