Backup failed

Dear @ninamoriconi ,

Thanks for reaching out.

We are sorry to hear, that you are facing an issue.

Could you please, send us the backup log file, so we can analyze the issue?

You can download the mentioned log file following the article below.

How to Download the Backup Log File

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Thanks,
BackupGuard Team

Dear @ninamoriconi ,

Thanks a lot for getting back to us.
We have checked the file and seems, we need additional information, which can’t be shared publicly.

Would you mind connecting us with the support@backup-guard.com email address and sending us the support thread URL, so we can identify you easily?

We are looking ahead to hearing from you soon.

Thanks,
BackupGuard Team