Plugin Support
MixHa
(@mixha)
Hello @servermgr ,
Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
and also add the exclusion rule for the folder “wp-rss-aggregator” , it seems that that particular plugin is creating issues (you can always reinstall it manually after restore/migration process).
Once you do that, please follow these steps:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
When you do that, try to run your backup once again.
Let me know if that worked for you 🙂
Thank you!
followed instructions but backup still failed – new debug code BMI-mLNolGqe-69287
Missed excluding wp-rss-aggregator. Tried backup again. still failed. debug code BMI-u2vlRUR4-39102
Plugin Author
iClyde
(@iclyde)
Hi @servermgr
Seems like something is blocking file execution within your wp-content / plugins directory.
Check if you have .htaccess files in these directories:
- <your root>/wp-content/.htaccess
- <your root>/wp-content/plugins/.htaccess
Please remove these that exist and try to run the backup once again.
If that won’t work, please check within your Apache Web configuration if you have such directives as:
<Files *.php>
deny from all
</Files>
Once you remove such section, it should work fine, keep in mind you need to restart web server after that.
Let me know if that resolves your issue 🙂
Thank you!
Checked folders – no .htacccess files . no entry in apache configuration.
errors logged in complete_logs.log due to incompatibility between some plugins and php8.1. Fixed these errors
Backup still failed – debug code BMI-QlVWM7Ek-37808
Any clues to what the problem is
Plugin Author
iClyde
(@iclyde)
Hi @servermgr
(Please try with v1.4.1 before you continue).
Could you please let me know if you see any errors and share screen shot of them in developer console of your browser after the message:
[INFO] [2023-12-27 23:47:02] Sending backup settings and identy to the browser
You can open it with F12 key in chrome or CTRL + SHIFT + I
-> Once tools are open select “Console” in the tabs, you may need to change orientation from vertical to horizontal.
For now there is nothing new in the debug code that could help, there is something that blocks execution of our file and freezes because of it, something like firewall or routing rules.
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @servermgr ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
I am using version 1.4.1 but it still doesn’t work. I was unavailable for a while but am now trying the backup again. I will follow instructions in previous message and get back to you.
