Backup fail

  • Resolved writtenhouseinc

    (@writtenhouseinc)


    4 years, 5 months ago

    Here’s the log I get when I try to backup: 

    [STEP] [2022-01-16 00:44:49] Initializing restore process
[STEP] [2022-01-16 00:44:49] Looking for PHP CLI executable file.
[INFO] [2022-01-16 00:44:50] PHP CLI Filename: php
[INFO] [2022-01-16 00:44:50] PHP CLI Version: 7.4.27 (cli)
[INFO] [2022-01-16 00:44:50] PHP CLI Memory limit: 768M/512M
[INFO] [2022-01-16 00:44:50] PHP CLI Execution limit: 0/0
[SUCCESS] [2022-01-16 00:44:50] We properly detected PHP CLI executable file.
[INFO] [2022-01-16 00:44:50] Downloading via PHP CLI
[INFO] [2022-01-16 00:44:50] Creating lock file
[STEP] [2022-01-16 00:44:50] Initializing download process
[SUCCESS] [2022-01-16 00:44:50] Downloading initialized
[STEP] [2022-01-16 00:44:50] Downloading remote file...
[INFO] [2022-01-16 00:44:51] Unlocking migration
[INFO] [2022-01-16 00:44:51] Removing downloaded file
[ERROR] [2022-01-16 00:44:51] Download error
[ERROR] [2022-01-16 00:44:51] Error: transfer closed with 1135441289 bytes remaining to read
[DOWNLOAD GENERATED] File downloaded on (server time): 2022-01-16 00:44:53
[DOWNLOAD GENERATED] Last update (seconds): 4 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2022-01-16 00:44:49
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    4 years, 5 months ago

    Hi @writtenhouseinc

    It looks that your site where you made the backup closed the download before it finish.

    To fix that please try:
    1. Go to „Other options” section on the site where you made the backup
    2. Alternate download method: https://prnt.sc/1slr41w
    3. Save that section
    4. Try again to use your migration URL (you can also copy new one from backups list)

    We have alternate download method for such cases, if it won’t help, you may need to upload your backup manually. You can do that via FTP or use our upload area.

    Let me know if that solves your issue 🙂
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    4 years, 5 months ago

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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