Backup creation error

  • Resolved rulaser

    (@rulaser)


    1 week, 3 days ago

    Hello there!

    I can’t make a backup or sent the backup logs.

    How can i send you logs?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nick

    (@d4d5bh6)

    1 week, 3 days ago

    Hi rulaser,

    Thanks for reaching out. This sounds like it may be a compatibility issue caused by another plugin on the site. We’ll be happy to take a closer look and help identify the cause.

    To share the debug information with us, please go to:

    BackupBliss → Troubleshooting → Check advanced options

    Then click “Share debug info with BackupBliss team” and paste the debug code here in your reply.

    Here’s a screenshot showing where to find the option:

    Screenshot

    If you’re unable to send the debug information through the plugin, you can download the information manually from the same section:

    • Click “Download your site info”.
    • Under Logging Click “Download logs” as well.
    • Please send both files to us via support at backupbliss dot com

    Once we receive the debug information, we can investigate what is preventing the backup from running and check whether another plugin is causing a conflict.

    Thank you!

    Plugin Support MixHa

    (@mixha)

    3 days, 4 hours ago

    Hello @rulaser

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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