• Resolved rideshareguides

    (@rideshareguides)


    Super excited about this plugin! We decided to try it because of the Stripe connection and AWeber integration. Stripe works very well, but discovered one problem with the AWeber integration. We have specifically turned off the email confirmation message in AWeber and any AWeber form works fine, i.e. no message is sent and subscribers are added to the list. However, using a payment form made with this plugin causes the message to be sent and subscribers are in confirmation pending state in AWeber. Is there something in the plugin code that causes this to happen? How can we fix this? Thanks for looking into this!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @rideshareguides

    Just to make sure, the working condition is via a Forminator form without a payment field?

    Or through the Aweber signup forms directly?

    I’m asking to make sure as in list settings in Aweber I see: “Please contact Customer Solutions if you’re using an API integration.”
    https://monosnap.com/file/UjU9zzc2XpeTXU8gtyQG8hjY4tAZ65

    Warm regards,
    Dimitris

    Please advise,
    Dimitris

    Thread Starter rideshareguides

    (@rideshareguides)

    Hi Dimitris,

    As said, AWeber signup forms work like they’re supposed to and don’t trigger a confirmation email. Anybody who fills out a form is automatically added to the list.

    Forms created with Forminator trigger a confirmation email and anybody who fills out a form is in “confirmation pending” state in AWeber. Created a few different forms and tested them. In your documentation, the last sentence of section 4.7.7 AWeber says: “Each submitted form on your site will also trigger a confirmation email from AWeber, so your visitor can subscribe to your mailing list.” So, it seems that there’s code in the plugin that triggers the email being sent and the plugin overrides AWeber settings. This is not good. I’d suggest to remove that piece of code and have a clean integration, because the setting to decide about this is in AWeber.

    I was poking around in cPanel to find the code in Forminator files, but I’m not a developer and it seemed complicated. All I could find was this:
    “Confirmation Email” => array( null, __(“Confirmation Email”, “forminator” ), ), // src/form/components/notifications/confirmation-email.js:293
    “In addition to notifying people of new submissions, you can also send a confirmation email to the user who submitted the form.” => array( null, __(“In addition to notifying people of new submissions, you can also send a confirmation email to the user who submitted the form.”, “forminator” ), ), // src/form/components/notifications/confirmation-email.js:296
    “Send a confirmation email to the user” => array( null, __(“Send a confirmation email to the user”, “forminator” ), ), // src/form/components/notifications/confirmation-email.js:308

    Please advice.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @rideshareguides

    As mentioned above, the Aweber setting is affecting only their own signup form and not integrations made via their API (like what Forminator is using).
    https://help.aweber.com/hc/en-us/articles/204028716-Can-I-disable-confirmed-opt-in-

    So there’s nothing in our end that it can be done at the moment. I can also see the following in Aweber docs, so I’d rather advise contacting their support:

    if you do not see your integration listed above and want confirmed opt-in disabled for an integration, you can contact our customer support team.

    source: https://help.aweber.com/hc/en-us/articles/360002536994-Can-I-disable-confirmed-opt-in-for-my-integrations-

    Warm regards,
    Dimitris

    Thread Starter rideshareguides

    (@rideshareguides)

    Hi Dimitris,

    Okay, now I understood what you were saying. Contacted AWeber and finally everything is working beautifully. Thank you so much for your assistance! You guys have created a fantastic multipurpose form builder! This support thread can now be marked solved.

Viewing 4 replies - 1 through 4 (of 4 total)

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