Avoid this one

  • educationservices

    (@educationservices)


    6 years, 10 months ago

    I don’t remember posting a negative review for a plugin before but this time I have to. We paid for the pro version of Peepso and really wanted to love it but the continuous stream of updates that you can’t opt out of and remain supported felt more like perpetual beta testing and made it hard to consider going live with our site. We finally decided to pause until the platform stabilized but then they billed us for renewal and would not reverse the charges even when notified immediately. That’s just unethical and not how an honest vendor works. Do yourself a favor and keep looking for another solution that’s stable and a vendor that won’t rip you off.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author PeepSo, Inc.

    (@peepso)

    6 years, 10 months ago

    Hello,

    Thank you for your review. The continuous stream of updates is there to make sure that you receive the latest improvements, fixes and new features. We’re worried about software that doesn’t get updated for weeks or months. It just shows that developers either don’t put too much effort into their product or don’t really care about it. PeepSo is a stable product that’s kept up to date.

    When you decided to purchase the bundle, you’ve been notified upon purchase that it comes with a subscription. You’ve also must have agreed to the refund policy. It’s not possible to make a purchase without it.

    We notify everyone about upcoming renewals a week before a payment is processed. You’ve had every single opportunity and tools to manage your subscription and renewal. We’ve done nothing unethical on our side of things. We’re very open about everything and aren’t hiding any charges for any of our paid products.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 10 months ago

    @peepso Why did you tag this review “mod look, modlook”?

    There is nothing here that needs any input from any moderator. This is a valid review.

    Plugin Author PeepSo, Inc.

    (@peepso)

    6 years, 10 months ago

    @jdembowski this review has very little or even nothing to do with the PeepSo plugin listed on: wordpress.org

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 10 months ago

    You are wrong. And you invite all reviews like this when you upsell and use your plugin page as an advertisement for your services.

    There are no customers here, just opensource users of code. There are no companies here, just people who have contributed their opensource code and time. Commercial, pro, refund conversations have no place in these forums.

    The one exception is reviews. When a plugin or theme upsells either here or in the user’s dashboard then that feedback is permitted.

    This review is feedback and it will be allowed to remain. Any of your customers for the “pro” or services related to this plugin are invited to leave a review related to this plugin, premium or not.

    Plugin Contributor Matt Jaworski

    (@jaworskimatt)

    6 years, 10 months ago

    Basically the 1* is because:

    1. there is nothing wrong with the plugin
    2. the user hates regular updates
    3. the user signs legal contracts without reading T&C, clicks “I read and agree to refund policy” without either reading or agreeing to it
    4. the client thus enters a legally binding paid subscription but then decides to keep their eyes firmly shut in hopes the renewal process won’t find them, instead of cancelling the sub
    5. the client ignores automated e-mails warning them about an upcoming renewal
    6. it’s now all our fault because we refuse to refund people who aren’t treating us seriously

    And, as usual, the 1* that has nothing to do with the quality of the plugin and is based 100% on the users false “customer is always right” assumption – that stays forever as the mod team keeps deleting positive reviews “because reasons”.

    • This reply was modified 6 years, 10 months ago by Matt Jaworski.
    • This reply was modified 6 years, 10 months ago by Matt Jaworski.
    • This reply was modified 6 years, 10 months ago by Matt Jaworski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 10 months ago

    @jaworskimatt If you’ve a problem with any of the moderation team then feel free to contact Otto via otto[at]wordpress.org. The moderators moderate the forums and he moderates them.

    And, as usual, the 1* that has nothing to do with the quality of the plugin and is based 100% on the users false “customer is always right” assumption – that stays forever as the mod team keeps deleting positive reviews “because reasons”.

    That’s gross misrepresentation and completely inaccurate. You intentionally disregarded the part where I explained how you invited these reviews.

    When a review is removed it is always for cause and that’s always due to something abusive. You don’t have to like that and your agreement isn’t sought in those decisions.

    If that’s too much for you then you have a recourse. Contact the plugins team via plugins[at]wordpress.org and ask them to close your plugin on the repo. I believe that will also prevent new reviews from being left though the old one will remain.

    As this review and your reply have turned argumentative, I’m closing this review from further comments. As I wrote, feel free to contact Otto about this if you choose.

    • This reply was modified 6 years, 10 months ago by Jan Dembowski. Reason: Silly typo
Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Avoid this one’ is closed to new replies.