Automations & smart workflows

You can now streamline your support with Automations and Smart Workflows in Chatway. Set up rule-based actions that run automatically, so your team can focus on what matters most. Trigger responses based on visitor actions or form submissions, add conditions and delays, and automate routing, assignments, notes, and contact updates, all without manual work. Smart Workflows help you move faster, reduce repetitive tasks, and improve response quality. Available on Team and Plus plans.

If you encountered any issues related to automations, please respond here.