Automatic Unsubscribe (Admin Action)

  • Resolved pgray

    (@pgray)


    6 years, 6 months ago

    Hi,

    I just noticed that some of our list subscribers are being unsubscribed “via admin action.” These users had their roles changed on the website from “Explorer” to “Subscriber” and it appears that MC4WP user sync automatically unsubscribed them from the list.

    Will you please confirm that role change can result in the user being unsubscribed from the list? Have we made a mistake with setting up the plugin?

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    6 years, 6 months ago

    Hello,

    Please note that we would be discontinuing the existing version of “MC4WP User Sync” as it’s a complicated plugin and depending on the settings, it can cause unforeseen issues like the one you had.

    To look into this further, can you please share a screenshot of the “User Sync” settings page?

    Thread Starter pgray

    (@pgray)

    6 years, 6 months ago

    Thanks, Harish! Are you replacing it with some other plugin or is it being abandoned?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    6 years, 6 months ago

    Hello,

    We would be replacing it with a new version within the next few weeks.

    Thread Starter pgray

    (@pgray)

    6 years, 6 months ago

    Thanks, Harish, I really appreciate your help.

    I think I understand the issue: we are synching the “Subscriber” role and as soon as the user’s role is changed to say “Buyer” they are unsubscribed from Mailchimp. Is this correct? Please confirm.

    If I changed the user role back to “subscriber” will they be automatically subscribed back on mailchimp? Or do I have to use the manual sync option?

    Also, if I was to change the sync to “All Roles” will this prevent the user from being unsubscribed when their role changes because all roles are being synched?

    Thanks!

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    6 years, 6 months ago

    Hello,

    Yes, that could be an issue. Also, sometimes if the user is unsubscribed, the MailChimp does not allow resubscribing them using API (3rd party plugins).

    Thread Starter pgray

    (@pgray)

    6 years, 6 months ago

    Thanks, Harish, if I was to change the sync to “All Roles” will this prevent the user from being unsubscribed when their role changes because all roles are being synched?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    6 years, 6 months ago

    Hello,

    That is one way but it also depends on other settings such as “Users Must Optin”. You need to set this to “No”.

    Please also note that due to issues with this plugin, we have decided to discontinue it and remove it from WordPress.org. We would include similar features in the premium version of our plugin within the next few days.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Automatic Unsubscribe (Admin Action)’ is closed to new replies.