Automatic backup disable

  • Marc Gagnon

    (@marcgagnondev)


    1 week, 1 day ago

    Hi, i set automatic backup but after a couple of days the setting gone and the site stop backuping. how i can fix that?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • vilo1968

    (@vilo1968)

    1 week ago

    I had the same problem: the scheduled backup settings were deleted.

    Also, when I clicked “scan remote directory,” the backups disappeared because the synchronization with Google Drive was lost. I had to reconnect Google Drive, and then the backups reappeared when I scanned the remote directory again, but the link to download them directly from the dashboard was gone.

    When I changed the name of the remote directory, the plugin created two folders with the same name.

    I’m also wondering if the remote backups are also kept in the local environment in addition to the remote one.

    So many bugs…

    Plugin Author Nick

    (@d4d5bh6)

    1 week ago

    Ok that’s strange, let us investigate with high priority.

    Plugin Author Nick

    (@d4d5bh6)

    1 week ago

    Hi @marcgagnondev and @vilo1968,

    Thank you both for reporting this and for providing the detailed information.

    We’ve identified the underlying issue and confirmed that, under certain circumstances, it can cause the plugin configuration to be reset unexpectedly. When this happens, the scheduled backup configuration is lost, and the configured local backup directory may also be reset to a new backup-migration-XXXXXX directory.

    As a result, your existing local backups may appear to be missing, even though they are still present on disk. If you check your wp-content/ directory (using your hosting file manager or FTP), you should find your original backup directory containing those backups.

    To restore them on the plugin dashboard, go to Where shall the backup(s) be stored? section in the plugin settings and change the local backup directory back to the original location. After doing so, the local backups should appear again, and the Download button will be available for those backups.

    Regarding the Google Drive synchronization, reconnecting your Google Drive account and scanning the remote directory restores the cloud backup list. However, until the local backup directory is corrected, those backups are recognized as cloud-only, which is why the Download button is not displayed.

    We’re currently preparing a fix for the underlying issue and plan to include it in the next release. Once the patch is ready, we’ll share it here so you can install it to resolve your issue as soon as possible.

    Thank you for your patience, and we appreciate you taking the time to report this.

    Thread Starter Marc Gagnon

    (@marcgagnondev)

    6 days, 18 hours ago

    there is more information if i can help more . i use your online backup . i think this information will help you

    i set automatic backup and keep 3 days .. day 1 ok day 2 ok day 3 ok day 4 no backup . so i think the problem is when we reach the keep %day backup setting . hope this will help you

    Plugin Author Nick

    (@d4d5bh6)

    6 days, 16 hours ago

    Hi again,

    Thank you both for your patience. We’ve prepared a patch that resolves the issue we identified. Please install the patched version from the following link:

    https://drive.google.com/file/d/1e1i-o3nBMKaHR0V7ra8Y8qVeq9BM75IA/view?usp=sharing

    Once you’ve installed this version, the issue causing the plugin configuration to reset unexpectedly should be resolved.

    Please let us know whether the patch resolves the problem for you. If you have any questions or encounter any further issues, don’t hesitate to reach out. We’ll be happy to help.

    Thread Starter Marc Gagnon

    (@marcgagnondev)

    5 days, 16 hours ago

    i update the plugin but this morning the backup is done but no zip name and file size 3kb no files in it see printscreen https://prnt.sc/eD51C9__skk9

    i go back to the setting i select database and folder clic save and when i go back to the setting nothing was save

    • This reply was modified 5 days, 16 hours ago by Marc Gagnon.
    Plugin Support MixHa

    (@mixha)

    3 days, 18 hours ago

    Hey @marcgagnondev ,

    Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://drive.google.com/file/d/1h76LMlMleF90JbsyaR2_PU8PZDAUMWsG/view?usp=sharing

    Please paste the debug code in your reply.

    Kind regards

    Thread Starter Marc Gagnon

    (@marcgagnondev)

    3 days, 16 hours ago

    i reset the setting by default and now i the save problem was fix . i give you feedback in a couple of days if the disable automatic backup is fix

Viewing 8 replies - 1 through 8 (of 8 total)

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