• Hello,

    We have been experiencing slow response times and sometimes 502 errors. Our host, WP Engine, has been doing some testing and suggests the following:

    “I only checked into the issues on the live site and have not performed any debugging on it as it looks like there’s a large amount of auto-loaded data within the database. The largest amount of auto-loaded data are in tables labeled um_cache_userdata, which come from the ultimate-member plugin:

    62323 um_cache_userdata_122
    58638 um_cache_userdata_17
    46738 um_cache_userdata_24
    45284 um_cache_userdata_10
    41651 um_cache_fonticons
    40585 um_cache_userdata_23099
    36893 um_cache_userdata_15037
    34668 um_cache_userdata_1
    34196 um_cache_userdata_1080
    26608 um_cache_userdata_9913
    25052 um_cache_userdata_1206
    24074 um_cache_userdata_2
    23544 um_cache_userdata_10204
    22517 um_cache_userdata_1183
    21698 um_cache_userdata_22323

    Based on this:

    I highly recommend would be to reach out to the plugin developer of ultimate-member to see if they’re able to optimize the plugin when generating the userdata_cache entries into the database — this would be the best option based on the amount of users your site contains.”

    Can you help or is this something that would be appropriate for paid plug-in service?



Viewing 3 replies - 1 through 3 (of 3 total)
  • Ultimate Member > Dashboard > user Cache > ‘Clear Cache’.

    Can you help or is this something that would be appropriate for paid plug-in service?

    UM is free and does not have a paid service, only paid extensions.

    • This reply was modified 4 years, 11 months ago by borisv.

    Hello! The above suggestion is great for clearing for cache, but if this is a recurrent problem for you, you may want to disable caching entirely:

    Ultimate Member -> Settings -> Advanced -> Stop caching user’s profile data (switch to ON), then Save Changes.

    Best regards,

    Thread Starter tanbag2


    Wow, these are both terrific bits of advise. Thank you so much for responding!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Auto Loaded User Data’ is closed to new replies.