Hi, @webimpian.
Glad you reached out.
For a bit of context, this is the order of how GiveWP works with the payment gateway to process the donation:
1. The donor fills out the donation form and submits the donation.
2. A donation (and subscription, if applicable) is created on the GiveWP side and set to “pending.”
3. All of the information is sent to the gateway to process the transaction, as well as ongoing subscription renewals.
4. The gateway processes it and notifies the site (via the webhook or IPN) that it went through.
5. GiveWP processes that webhook/IPN and sets the donation to complete.
If the webhook/IPN is unable to reach your site for any reason, the donation will remain “Pending” and eventually change to “Abandoned”.
This is an automatic process and you do not need to change its status manually.
Please let us know if you have further questions or need additional assistance!
