Author abandoned Template – Please Help

  • morten02

    (@morten02)


    9 years, 11 months ago

    Dear Authors,

    i bought the template Le Tissier along with 6 month of support but the other has abandoned the support and i cant reach him even though i bought the support. The Envato Help Center doesnt want to help me either. Can you maybe help me out to fix some bugs? Its just 3 minor ones and besides that the website is finished.

    First Bug:

    http://mussashi.com/2016/05/09/albi-albertsson/1

    On this site if u view it on a really big screen the white paper on which the text is written moves to the right while the picture doesnt. But i need the white page to be in the middle of the picture like it is in small sized screens.

    Second Bug:

    http://mussashi.com/

    If i view the Home Page on a mobile Phone the picture isnt shown fully.

    Third Bug.

    If i view the Home page on a mobile phone there is a Menu Button but if i click on it it stays empty which makes it impossible to navigate

    Since the author has abandoned the Support and envato help center wont help me either it would be really great if u could help me with the bug fixes

    Thank you!
    Morten

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator cubecolour

    (@numeeja)

    9 years, 11 months ago

    It appears that your theme is still offered for sale on themeforest and currently has a note on the theme page that the author does not support it.

    It is a policy of these forums that support for commercial products can not be provided here. It is the responsibility of the vendor to provide support for their products, and if that was what was offered when you bough the theme it sounds like you have not received what you have paid for and you should escalate your complaint to the vendor.

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly.

    I think your best options are

    1. Cut your losses and use either a well supported free theme from WordPress.org, or a commercial theme from reputable vendor/author who provides good support for their products.

    2. if you want to stick with this theme, hire someone (see http://jobs.wordpress.net) to look into your issues and access your files to find the cause and formulate a fix.

    Using an unsupported theme means that there may be other issues which you discover in the future, and any future incompatibilities will not be addressed by the vendor/author.

    Thread Starter morten02

    (@morten02)

    9 years, 11 months ago

    Okay, thank you for your answer. Actually i would really like to keep the theme because i think the bugs are minor and everything else is already working. If anybody would be willing to help me outside of the the forum so we dont violate the rules this is my facebook:

    Do not post contact info in these forums. See http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff
    I would be really thankful for any help because I am really an HTML Beginner.

    A. Jones

    (@nomadcoder)

    9 years, 11 months ago

    There is no way to reach you through your profile. I suggest that you go to Stack Exchange and try to find some free support there if you can’t afford a developer.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Author abandoned Template – Please Help’ is closed to new replies.