Are server side events “included”?

  • Resolved Carmine

    (@carminemarsocci)


    4 years, 12 months ago

    Hi there!

    If I’m not wrong in this plugin should be included also therser side conversion but I got these only on add to cart and in all the other it’s not working.

    Do I need to do something else?
    I also have another issue: Missing event name from a strange url fbapp://*longnumberhere*/unknown, I can’t understang how to solve it.

    Thanks in advance!

    • This topic was modified 4 years, 12 months ago by Carmine.
Viewing 7 replies - 1 through 7 (of 7 total)
  • B C. a11n

    (@battouly)

    4 years, 12 months ago

    Hi there Carmine,

    I’ve made a little effort, but I did not get what the first question is. Please explain that in more details.

    As for the “Missing event name” problem, please share a screenshot of the error message you see.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Thread Starter Carmine

    (@carminemarsocci)

    4 years, 12 months ago

    Hi @battouly

    Thanks for the effort, sometimes my english is awful, I try to explain better.
    Basically I thought that server side events are activated thanks to the plugin, but I can see just one of 4 event coming also from server.
    Do I need to install code or set something to let it work correctly?
    To make it really simple I expect to see “browser-server” in every event https://snipboard.io/Eq8Jzx.jpg and not just for add to cart.

    For the second issue Missing event name I have the following solution

    Open your website’s source code and find event code snippets that don’t include an event name. Update your event code to include a name for each event.

    The fact is that this event it’s coming from a strange url which I clearly can’t check(not even reach), as I said before the url is fbapp://*longnumberhere*/unknown, probably Url it’s not even the right way to call this string.
    You can see the event in the last row in the screenshot here https://snipboard.io/Eq8Jzx.jpg
    And this is the reported issue
    https://snipboard.io/aQ1AgJ.jpg

    I translate it for you

    Missing name Event

    One or more of your events does not have a name. This could impact your return on ad spend and prevent you from optimizing your ads for this event.

    How to solve the problem
    You will need to use the solution below to resolve this issue. Learn more
    Once the problem is fixed in your website code, you can mark it as fixed. This will move the problem to the Previously Detected section. If the problem is found again after 3 days, it will be moved to the Under Resolution section.
    Open your website’s source code and find event code snippets that don’t include an event name. Update your event code to include a name for each event.

    Thanks a lot!

    • This reply was modified 4 years, 12 months ago by Carmine.
    • This reply was modified 4 years, 12 months ago by Carmine.
    k

    (@kvvsi)

    4 years, 12 months ago

    Hi there,

    Thanks for providing these screenshots, they’re very helpful. I was wondering, which extension are you using to connect WooCommerce with Facebook?

    Also, are you using any other tracking/pixel plugins such eg. “Pixel your site” to track events?

    B C. a11n

    (@battouly)

    4 years, 11 months ago

    Hi there Carmine,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    You can still comment on this thread too.

    Best!

    Thread Starter Carmine

    (@carminemarsocci)

    4 years, 11 months ago

    Hi @kvvsi

    thanks for replying, this plugin(facebook for woocommerce) is the only one for tracking installing in the website

    Thanks again!

    • This reply was modified 4 years, 11 months ago by Carmine.
    Abhi G. a11n

    (@theabhig)

    4 years, 11 months ago

    Hi @carminemarsocci,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thanks!

    Thread Starter Carmine

    (@carminemarsocci)

    4 years, 11 months ago

    Hi @theabhig

    thanks a lot!
    I’ll contact you from your website.
    Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)

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