Archiving only works manually

  • Mark

    (@codeispoetry)


    1 month, 3 weeks ago

    Although the prior thread seemed resolved I am unfortunately running into recurring issues. Matomo is not archiving by itself. If I “Archive reports” in the Troubleshooting tab it works. But it won’t archive or update by itself.

    I notice one weird thing in the diagnostics report:

    Server time 2026-03-18 11:18:53

    Blog time 2026-03-18 11:18:53

    Sync users & sites
    Next run: 2026-03-03 16:18:45 (-14 days 19 hours)
    Last started: 2026-03-02 19:02:47 (-15 days 16 hours). Last ended: 2026-03-02 19:02:47 (-15 days 16 hours). Interval: daily

    I.e. server and blog time are now, but “Next run” is scheduled for -14 days.

    The cron-relevant settings seem to be detected:

    DISABLE_WP_CRON	Yes

    ALTERNATE_WP_CRON	-	
    WP_CRON_LOCK_TIMEOUT	60

    System Cron Set Up: Yes

    So what could be going on here?

Viewing 3 replies - 16 through 18 (of 18 total)
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  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 week, 2 days ago

    @codeispoetry Apologies for the late reply. It seems like the archive task is running but stops early for some reason. Can you add the following:

    [log]
    log_level = DEBUG

    to the /path/to/wordpress/wp-content/uploads/matomo/config/config.ini.php file, add define( 'MATOMO_DEBUG', true ); to your wp-config.php, then let the archiving task run through cron? You should see much more archive related logs in the debug.log file.

    Thread Starter Mark

    (@codeispoetry)

    1 week, 1 day ago

    Okay done. Gonna need a trusted email address to send the log to, too big and too detailed to share here.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 week, 1 day ago

    You can send it to dizzy (at) innocraft (dot) com. (InnoCraft is the company building Matomo: https://matomo.org/faq/new-to-piwik/who-is-innocraft/ )

Viewing 3 replies - 16 through 18 (of 18 total)
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