Apple Pay Payment Not Completed
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Hi,
Could you please help me check this isuee.
I tried to enable Payment Request Buttons. Google Pay is working fine, but when I tested with Apple Pay, It’s said “Payment Not Completed”.
Thanks,
Quan
Viewing 4 replies - 1 through 4 (of 4 total)
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Hi there,
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.
Thanks!
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This reply was modified 4 years, 9 months ago by
3 Sons Development.
Here is system status:
### WordPress Environment ### WordPress address (URL): https://www.workersshop.com.au Site address (URL): https://www.workersshop.com.au WC Version: 5.5.2 REST API Version: ✔ 5.5.2 WC Blocks Version: ✔ 5.3.3 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.4 Log Directory Writable: ✔ WP Version: ❌ 5.7.2 - There is a newer version of WordPress available (5.8) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.46 PHP Version: 7.4.18 PHP Post Max Size: 128 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.26-0ubuntu0.20.04.2 Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.5.2 WC Database Prefix: wp_ Total Database Size: 289.01MB Database Data Size: 198.48MB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #1464 - /cart/ Checkout: #2047 - /checkout/ My account: #2048 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Jupiter Child Theme Version: (update to version 0 is available) Author URL: Child Theme: ✔ Parent Theme Name: Jupiter Parent Theme Version: 6.1.4 Parent Theme Author URL: http://themeforest.net/user/artbees WooCommerce Support: ✔ ### Templates ### Overrides: jupiter-child1/framework/admin/customizer/woocommerce/templates/archive-product.php jupiter-child1/framework/admin/customizer/woocommerce/templates/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/cart/cart.php version 3.4.0 is out of date. The core version is 3.8.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/cart/mini-cart.php jupiter-child1/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php jupiter-child1/framework/admin/customizer/woocommerce/templates/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/form-coupon.php jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php version 3.0.9 is out of date. The core version is 3.6.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/payment-method.php jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/terms.php jupiter-child1/framework/admin/customizer/woocommerce/templates/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-new-account.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-addresses.php version 3.2.1 is out of date. The core version is 3.9.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-customer-details.php jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-downloads.php jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-new-account.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/email-addresses.php jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/email-customer-details.php jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/email-downloads.php jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/email-order-details.php version 3.5.0 is out of date. The core version is 3.7.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 5.2.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/global/breadcrumb.php jupiter-child1/framework/admin/customizer/woocommerce/templates/global/quantity-input.php version 3.4.0 is out of date. The core version is 4.0.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php jupiter-child1/framework/admin/customizer/woocommerce/templates/order/order-details-item.php version 3.0.0 is out of date. The core version is 5.2.0 jupiter-child1/framework/admin/customizer/woocommerce/templates/single-product/tabs/description.php Outdated Templates: ❌ Learn how to update ### Address Validation ### Active Provider: Loqate Configured: ✔ Validate international addresses: Yes Debug Mode: Yes Geocode Addresses: No Classify Addresses: No Force Customer to look-up address via Postcode: No ### Action Scheduler ### Canceled: 1 Oldest: 2021-07-15 02:45:57 +0000 Newest: 2021-07-15 02:45:57 +0000 Complete: 5,827 Oldest: 2021-07-14 08:23:30 +0000 Newest: 2021-08-14 00:25:52 +0000 Failed: 1 Oldest: – Newest: – ### Status report information ### Generated at: 2021-08-14 00:26:02 +00:00Thanks for that. I see you are using the most recent version of the Stripe plugin. I have tested against the same version on my test site here: https://wctesting.tk/shop/clothing/accessories-clothing/cap/ and the payment worked successfully:
Link to image: https://d.pr/i/udGtMdI’m also unable to find any reports of this type of behavior caused by Stripe on the issue tracker here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues so the plugin seems to be working as expected.
My first suggestion would be to have a look at the Stripe debug logs if they are enabled, as well as fatal error logs to see if you can find any clues there about why the payment was not completed. If you are able to reproduce this same behavior consistently, then it is possible that it is caused by a conflict with another piece of software on your site and I would suggest doing a conflict test. There is some documentation covering that here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hi, @quanle1003! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
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