Apple Pay button error

  • Resolved durimon

    (@durimon)


    3 weeks, 5 days ago

    Hi,

    I have configured your plugin to display the PayPal, PayPal Later, Google Pay, and Apple Pay buttons on the product page.
    All the buttons work correctly except for the Apple Pay button.
    When I try to make a purchase, I get the error “Purchase not completed” and the payment isn’t processed.

    In my PayPal account, I’ve activated Apple Pay as a payment method and added the domain with www.
    All my plugins and WordPress are up to date.

    And I can’t find any errors in my logs.

    I’ve attached a video showing the error:
    https://drive.google.com/file/d/1rF49XbWVyLcYb0PMj3lhdmyQd2Wd92DX/view?usp=sharing

    You can also go to the website and test the button; it’s active.

    Can you help me solve this problem?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    3 weeks, 4 days ago

    Hi,

    Thank you for reaching out to us, we are here to help.

    We take a look at your site, but Apple Pay is currently not displayed (perhaps you have disabled it), we were unable to verify the issue. While we can see the domain verification file loaded, we would like to find out if there are any console error logs related to Apple Pay.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

Viewing 1 replies (of 1 total)

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