API Key incorrect

  • Resolved April

    (@meetwoodflac)


    4 weeks, 1 day ago

    Hi Packlink PRO,

    I’m trying to set up my Packlink PRO API Key, ive made an account and got an API key and copied and pasted it but unfortunately it just keeps saying it’s incorrect. I’m working locally and wondered if that was the issue but I did Ngrok to go online and unfortunately still didnt work. I’ve deleted and generated a new key and that doesn’t work either.

    it comes back with:

    {

        “success”: false,

        “error”: “invalid_api_key”

    }

    also Local is working correctly apparently as it’s successfully responding with HTTP 200

    Thanks, April

Viewing 1 replies (of 1 total)
  • Plugin Support packlink-support-david

    (@davidblazovic)

    4 weeks ago

    Hi @meetwoodflac

    We have configured our fresh test environment using WordPress 7.0.4 / WooCommerce 11.0.0 and the latest Packlink Pro plugin version, but we were not able to reproduce the issue you reported. Based on this, it is likely related to your shop or account configuration.

    Unfortunately, we are not able to further investigate this without access to your configuration (such as API credentials), which cannot be shared via the forum.

    As a next step, we kindly recommend reaching out directly to the Packlink support team at <u>business@packlink.com</u> and including a link to this forum topic for proper handover. They will be able to create a ticket, and we will continue the investigation with the appropriate level of access.

    As we are unable to proceed further on our side, we will now move forward with closing this topic on the forum.

    Thank you for your understanding.

    Kind regards

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.