Support » Plugins » API Key

  • So, I just created my own account and I originally installed the wordpress stats plugin onto the page. However, I used an old’s api key that I no longer have control over to install the wordpress stat plugin onto site. That old profile is now connected with and can control my account’s information. How can I get rid of this connection betweeen the two accounts or disable that old from being able to view my hosted website? I have created a new account since so, that I can use that account’s API keys for my hosted website. I heard this is something WordPress support would have to fix. Any help please?

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  • Moderator James Huff


    Halfelf Minion 🚀

    You’ll have to contact’s support department here:


    Naoko Takano


    Happiness Engineer at Automattic

    You can change the API key by following this instruction here:

    You’ll need to start this process by logging in as the old API Key’s account. Don’t forget to select the correct web site in the step #3 — “make sure you are viewing stats for the blog you want to modify”)

    If all fails though, contact support as James suggested.


    I want to change my API Key and followed the steps on to do so.

    The problem is, when I (Step 7) deactivate and activate the Stats plugin (or even when I delete and reinstall it) I do not get a warning so that I can’t go to the configuration page where I could change the API Key…

    All that happens is that I of course can’t follow my stats in my externally-hosted blog’s dashboard anymore (“Your account, …. is not authorized to view the stats of this blog”)

    Is there another way to change the API Key?

    I’d be grateful for any advise thx

    Naoko Takano


    Happiness Engineer at Automattic

    There was an update on the stats plugin recently. It will now clear the API key data when you disable it. You should update the plugin and give it another try.

    I’m running version 1.7.5 and it doesn’t clear the API key. Was this issue resolved?

Viewing 5 replies - 1 through 5 (of 5 total)
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