API Key

  • Resolved frogout74

    (@frogout74)


    4 years, 5 months ago

    I have been WooCommerce Stripe, this is their support email: Automattic <help@automattic.com> here is their case# Your request (4623622) has been updated If you want to get in touch with them ,you can use their email that I provided.

    Here is more information they sent me, hope this can help, because I need to get my website set up properly so that I’ll be able to accept orders again. If you need anymore information from me please let me know.

    I generally conclude that it appears the above error is related to a Stripe payment gateway called “Payment Plugins for Stripe WooCommerce”, this plugin is developed and supported by Payment Plugins / support@paymentplugins.com, their support page can be found here: https://wordpress.org/support/plugin/woo-stripe-payment/?view=all

    I just wanted to make a quick update regarding my investigation result.
    You initially reported the following error text

    I have a failed Secret Key or a Webhook. This what they wrote me. Error processing payment. Reason: Invalid API Key provided: 111#Chec*#111 Order status changed from Pending payment to Failed.

    Please get back to me ASAP.

    Thank You
    Nicholas Williams

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 5 months ago

    Hi @frogout74

    You should navigate to the API Settings page of the Stripe plugin. On that page click the Connect to Stripe button.

    You will go through the connect process and that should resolve that error message.

    Kind regards

Viewing 1 replies (of 1 total)

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