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[Resolved] API errors after update (shared host)

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Joel James
    Participant

    @joelcj91

    Please delete Disqus Conditional Load plugin and try reinstalling again. Let me know if it is not working

    Plugin Author Joel James
    Participant

    @joelcj91

    Also make sure that you have not installed or activated official Disqus plugin

    Okay, tried and same problem. Official plugin not installed.

    I read elsewhere that on shared hosts the communication with Disqus API may be blocked. Same issue exists with official plugin before. Like with your plugin using shortcode worked, but on Disqus profile clicking “verify” says it isn’t on my site even though it was. Now that you’ve integrated with official platform it may be unable to pull data from Disqus profile. Thus why I asked if it would be possible to add manual entries.

    Plugin Author Joel James
    Participant

    @joelcj91

    This works with other websites. Since you mentioned that issue was there with official plugin also this may not be our plugin issue. could you please verify with your host also? If possible please provide your website url too.
    Please use plugin support forum here

    I did some poking around and apparently it is a host problem. Shared hosts commonly block remote connections so you have to implement Disqus manually (https://help.disqus.com/customer/portal/articles/1183281). This explains why previous version (shortcode) works but plugin that uses API does not.

    Thanks for help; guess I will just stick with Disqus Conditional Load <=7.5

    Plugin Author Joel James
    Participant

    @joelcj91

    @Imaths,
    Thanks. But this is works with my shared hosting . I have tested it. Anyway you can stick with <=7.5. Please feel free to use official support forum here if you need any help in future.

    utkarsh42
    Member

    @utkarsh42

    Hey i’m having a weird issue, i’m not able to click on the Disqus settings tab at all.

    Here’s a screenshot – http://awesomescreenshot.com/07f39i8027

    The button is not clickable, tried refreshing, clearing cache and all as well. Facing same issue as the OP here.

    Plugin Author Joel James
    Participant

    @joelcj91

    Hi utkarsh42,
    Please check on another browser or another system. And also make sure that Disqus plugin is not installed already. If still not working add a new support thread here http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/ .

    Hey, I found a workaround for this problem.

    I reinstalled WordPress and got the same issue but when installed on localhost it works fine. So the host is obviously the problem.

    I found that by manually inserting disqus_api_key and its value into wp_options in the SQL database, along with forum URL (shortcode) and activate options, it works fine. So the issue is just connecting to the API to get keys.

    Plugin Author Joel James
    Participant

    @joelcj91

    Imatha,
    Thanks for letting me know that. I will try to add that manual insert option on next update.

Viewing 10 replies - 1 through 10 (of 10 total)
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