Anti Spam blocking valid clients emails

Hello,

I’m facing an issue where the Anti-Spam system (CleanTalk) is blocking legitimate users from submitting forms and registering on my website.

Websites:
https://homeopatiaalmeidaprado.com.br
mundomarianaxavier.com.br
https://sevensuperfood.com.br
https://tramacasa.com

Problem description:
Valid users are being flagged as spam and their actions are being denied. This includes:

• Contact form submissions being blocked
• User registrations being denied
• Legitimate leads not reaching us

Evidence from logs:
From the Anti-Spam report and logs:

• A high number of legitimate requests are being blocked
• Many entries show:
  • “Contact form denied”
  • “Registration denied”
  • “Order denied”
• These are coming from real users (Brazilian IPs, normal behavior)

Stats (last report):

• Contact enquiries: 133 spam vs 76 legitimate
• SpamFireWall: 458 blocked requests
• Website-specific data shows a very high number of blocked interactions compared to successful ones

What I’ve checked:

• The forms are working correctly
• No unusual bot activity pattern from these users
• This is impacting real conversions and business performance

What I need help with:

• Why are legitimate users being flagged as spam?
• How can I reduce false positives?
• Are there specific settings I should adjust (e.g. sensitivity, country filtering, JavaScript checks, etc.)?
• Is there a recommended configuration for contact forms and WooCommerce in this case?

This issue is directly affecting lead generation and sales, so I’d appreciate urgent guidance.

Thank you.

• This topic was modified 1 week, 6 days ago by leandrojumper.

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