Thanks for reaching out. That does sounds unusual, although hopefully we can determine the cause. If you’d like to share the following we can inspect your setup:
- Your Site Health information. You can use this form to share privately if preferred.
- Are you looking into this site with two separate WordPress administrator accounts? If so do you recall setting up Site Kit individually from each account?
- When you mention the data is from another site did you have Site Kit setup on another site previously, did you switch domains or did you setup Site Kit on a staging site at some stage?
Once we have the above we can provide some troubleshooting suggestions to ensure the plugin is working as expected.
Thanks for this James
I had to stop using my first website: S1 because of a trademark conflict. Site kit had been used on this.
My second site, S2 was built on the first one. Brynn, my friend added the Site kit plugin to the second site and it works fine for him.
In my case it has reverted back to the old site, S1, which is still an ‘active’ domain and Site 2 is an ‘add’ on domain.
I am apprehensive about deactivating S1 (which may lead to unintended consequences!). Brynn and I use the same WordPress login credentials but we are in separate places and use Zoom for website development.
If a solution comes to mind do please let me know. If not I will settle for Brynn doing the Google Analytics monitoring. Thanks.
Thanks for the update. If you’re looking to display data on site 2 which was created or cloned from site 1 then you can reset the plugin on site 2 before setting up the plugin once more (Site Kit > Settings > Admin Settings > Reset Site Kit). This will result in you having to connect each module once more, and all previous WordPress administrators will need to to setup the plugin. In your case it soiunds like your using the same WordPress admin login so this shouldn’t be an issue.
Let me know how you get on after attempting the above.
@drivinghome Just following up with you to check whether you’ve been able to setup the plugin as preferred, following the steps above?
@drivinghome As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!
