Analytics problem

  • Resolved vtrn

    (@vtrn)


    8 months ago

    I want to connect Google Analytics to RankMath, but I have error: Data entry will not work for this service because sufficient permissions have not been granted.

    I’m sure it’s the latest version of rankmath, I reconnected it, removed access to rankmath from my gmail account and reconnected again, but it still won’t connect!
    Nothing in error log.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    8 months ago

    Hello @vtrn,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    This issue is related to the permission.

    Try reconnecting your Google account. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

    https://i.rankmath.com/i/jJKLYC
    https://i.rankmath.com/i/4EdFaV

    Let us know how that goes. Looking forward to helping you.

    Thread Starter vtrn

    (@vtrn)

    8 months ago

    I was disappointed that RankMath support gave me a predetermined answer.

    Anyway, I had mentioned in my support request, I have done these things.

    more information: I am currently using google kit plugin and it connects successfully, In fact, this plugin made the analytics profile of my site.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    8 months ago

    Hello @vtrn,

    Please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button, and paste it here so we can further analyze the issue.

    Looking forward to helping you.

    Thread Starter vtrn

    (@vtrn)

    8 months ago

    my system info

    Plugin Support Rank Math Support

    (@rankmathsupport)

    8 months ago

    Hello @vtrn,

    The system info you have shared doesn’t mention that the PRO plugin is installed on the site, while the country section for GA property is only available in the PRO version. Please make sure that you are using the latest version of the PRO plugin on your site. If you don’t have a PRO plan, then please remove the PRO plugin from your site.

    The issue is with the permissions for your GA property. Please make sure that you are the Administrator of the GA property you have connected with our plugin.

    Then please remove Rank Math from your Google account again, reconnect your Google account with our plugin, and make sure that you have allowed all the permissions to fix the issue.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter vtrn

    (@vtrn)

    8 months ago

    I disabled the pro version for testing
    To reduce the possibility of problems.
    But the problem was still there!

    I checked almost all the options available in ga, everywhere it is mentioned that the account has administrator access
    I don’t know what the problem really is.

    I’ve been testing this for over a few months now, but I keep getting this error

    See the pictures, if there is any need to edit, if there is a particular place you are looking for, let me know and I will do it

    Plugin Support Rank Math Support

    (@rankmathsupport)

    8 months ago

    Hello @vtrn,

    What country are you located in and in what country is the website you are trying to connect located?

    There are some countries under sanctions that would prevent this connection from happening correctly.

    Looking forward to hearing back from you.

    Thread Starter vtrn

    (@vtrn)

    8 months ago

    I live in Iran, but the site server is located in Germany
    As I said, I connect with the Google Kit plugin without any problems, I don’t think this is problem.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    7 months, 3 weeks ago

    Hello @vtrn,

    Please read the guidelines to get in touch with our support team:

    https://wordpress.org/support/topic/attention-read-this-before-posting/

    We look forward to hearing back from you.

Viewing 9 replies - 1 through 9 (of 9 total)
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