Analytics Not Loading

  • supplementplace

    (@supplementplace)


    4 days, 12 hours ago

    Any help please?! The analytics on my store has stopped loading. I get a page saying:

    Oops, something went wrong

    The error details say:

    TypeError: can’t access property “store”, Ie is undefined

    eE/</<@https://www.supplementplace.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=43b568ffe68e2da51cda:2:161761
    Fn@https://www.supplementplace.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=b1c24d63aa250816182c:2:250041

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Bigul Malayi

    (@mbigul)

    4 days, 4 hours ago

    Hi @supplementplace,

    This error is usually caused by a JavaScript conflict, a plugin/theme conflict, or corrupted WooCommerce Analytics data.

    As a first step, could you please try the following after a full site backup?

    • Clear all caches, including your browser cache, site cache (WP Rocket, LiteSpeed Cache, etc.), and CDN cache if applicable.
    • Temporarily switch to a default theme such as Storefront or Twenty Twenty-Four and check whether Analytics loads correctly.
    • Disable other plugins one by one, especially analytics, optimization, or security plugins, to identify any conflicts. It may be helpful to start with recently installed or updated plugins.

    Could you also let us know:

    • Which versions of WordPress and WooCommerce are you currently using?
    • Are there any additional errors shown in the browser’s Developer Console?
    • Have there been any recent updates or changes on the site before the issue started?

    These details should help us narrow down the cause of the issue.

Viewing 1 replies (of 1 total)

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