Analytics is missing some transactions

  • Resolved nicogloazzo

    (@nicogloazzo)


    9 years ago

    Hello,

    I am using your plugin from a couple of weeks now. And i noticed that for example:
    IN wordpress there are 125 orders. Meanwhile in Analytics only 109 has been registered.
    This is approx a 13% which is very high, could you please help?
    I also have a excel list of the orders if necessary.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years ago

    Hi,

    Thank you for contacting us!

    We request you to share view level access of your analytics account at analytics2(at)tatvic(dot)com so we can troubleshoot the issue & help you to resolve the same.

    Additionally, we would like to learn from you if Autoreturn for the all 3rd party payment gateways is configured?

    Reason:

    If a user completes the transaction via a 3rd party payment gateway and is not redirected back to your store’s thank you page, our plugin will not be able to send the transaction data.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter nicogloazzo

    (@nicogloazzo)

    9 years ago

    Hello,
    Yes i confirm that all the users should return to the standard page. Also because i notice that there are no common payment method between those orders which are not registered in analytics.
    I will share the view with you.
    Thanks

    Plugin Author Conversios

    (@tatvic)

    9 years ago

    Hi,

    Thank you for sharing access!

    We’ll have a look into the issue and get back to you with the related outcomes!

    Regards!

    Plugin Author Conversios

    (@tatvic)

    9 years ago

    Hi,

    Sorry for the delay in response!

    We request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 9 years ago by Conversios.
Viewing 4 replies - 1 through 4 (of 4 total)

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