Analytics

Resolved

(@ga4arts)

Hi there.

There was a thread about a month ago related to this, but with Woocommerce / Analytics, I am not seeing any data. There’s no data on the Overview or any other page. In settings, however, it wants to import records, but when I do, still nothing shows.

The original fix was the Admin plugin. Is this still the case?


### WordPress Environment ###

WordPress address (URL): https://georgiansforthearts.org
Site address (URL): https://georgiansforthearts.org
WC Version: 5.2.2
REST API Version: ✔ 5.2.2
WC Blocks Version: ✔ 4.7.2
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.2.1
Log Directory Writable: ✔
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wp_
Total Database Size: 99.11MB
Database Data Size: 90.73MB
Database Index Size: 8.38MB
wp_woocommerce_sessions: Data: 1.16MB + Index: 0.10MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.40MB + Index: 0.16MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 2.32MB + Index: 0.62MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.09MB + Index: 0.89MB + Engine MyISAM
wp_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_asset_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_country: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ahm_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_download_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_licenses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_order_renews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_payment_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_refunds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_social_conns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_user_download_counts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ahm_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_blc_instances: Data: 0.18MB + Index: 0.04MB + Engine MyISAM
wp_blc_links: Data: 1.00MB + Index: 0.14MB + Engine MyISAM
wp_blc_synch: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wp_fblb: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_capability: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_groups_user_group: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_itsec_bans: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_itsec_distributed_storage: Data: 26.46MB + Index: 0.01MB + Engine MyISAM
wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_lockouts: Data: 2.44MB + Index: 0.34MB + Engine MyISAM
wp_itsec_logs: Data: 33.15MB + Index: 1.90MB + Engine MyISAM
wp_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_itsec_temp: Data: 1.31MB + Index: 1.40MB + Engine MyISAM
wp_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_attachments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_moderation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_parsed_emails: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_requestmanager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_sent_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailing_group_user_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 0.44MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 1.56MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_attachments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_digests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_digest_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_group_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_list_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_list_members: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_list_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_mails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_notifies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_oa_attachments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_oa_mails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_queued_mails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_send_reports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_servers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_threads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_maxbuttonsv3: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
wp_maxbuttons_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_maxbuttons_collections_trans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_pictures: Data: 0.78MB + Index: 0.03MB + Engine MyISAM
wp_options: Data: 9.44MB + Index: 0.16MB + Engine MyISAM
wp_postmeta: Data: 3.45MB + Index: 1.28MB + Engine MyISAM
wp_posts: Data: 3.10MB + Index: 0.32MB + Engine MyISAM
wp_pps_countries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pps_popup: Data: 0.61MB + Index: 0.00MB + Engine MyISAM
wp_pps_popup_show_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.49MB + Index: 0.30MB + Engine MyISAM
wp_users: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_votes_custom_field_contestant: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_votes_custom_registeration_contestant: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_votes_post_contestant_track: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_votes_post_entry_contestant: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_votes_tbl: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
wp_votes_user_entry_contestant: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wprss_logs: Data: 0.23MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 380
contestants: 70
cryout_serious_slide: 7
custom_css: 4
customize_changeset: 7
display_type: 7
feedzy_imports: 3
goft_wpjm_schedule: 1
jetpack_migration: 2
job_listing: 14
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
link_library_links: 178
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 62
ngg_album: 1
ngg_gallery: 13
ngg_pictures: 948
page: 87
post: 313
product: 13
product_variation: 16
revision: 250
shop_coupon: 1
shop_order: 196
shop_subscription: 126
shortcoder: 1
wc_membership_plan: 6
wc_user_membership: 120
wc-donation: 2
wpdmpro: 18
wpematico: 5
wpforms: 1
wprss_feed: 2
wprss_feed_item: 19
wprss_feed_template: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (44) ###

Akismet Anti-Spam: by Automattic – 4.1.9
iThemes Security: by iThemes – 7.9.1
Broken Link Checker: by WPMU DEV – 1.11.15
Code Snippets: by Code Snippets Pro – 2.14.1
Donation For Woocommerce: by wpexpertsio – 2.2.1
Download Manager: by W3 Eden – 3.1.22
WP Job Manager - Go Fetch Jobs: by Bruno Carreço – 1.6.6
Site Kit by Google: by Google – 1.30.0
Groups WooCommerce: by itthinx – 1.24.0
Groups: by itthinx – 2.13.0
Insert Headers and Footers: by WPBeginner – 1.5.0
Link Library: by Yannick Lefebvre – 7.0.6
Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
MailPoet 3 (New): by MailPoet – 3.60.9
MaxButtons: by Max Foundry – 8.5
Optimize your feed for feedly: by implenton – 1.0
Page Links To: by Mark Jaquith – 3.3.5
PDF Embedder: by Lever Technology LLC – 4.6.2
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.15
Shortcode Widget: by Gagan Deep Singh – 1.5.3
Shortcoder: by Aakash Chakravarthy – 5.4
User Role Editor: by Vladimir Garagulya – 4.59
Woo Login Redirect: by WP Doctor – 2.2.4
WooCommerce Admin: by WooCommerce – 2.2.1
Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.6.0
WooCommerce Group Coupons: by itthinx – 1.20.0
WooCommerce Memberships: by SkyVerge – 1.21.8
WooCommerce Shipping & Tax: by WooCommerce – 1.25.12
WooCommerce Social Login: by SkyVerge – 2.11.0
WooCommerce Square: by WooCommerce – 2.4.1
WooCommerce Subscriptions: by WooCommerce – 3.0.15
WooCommerce: by Automattic – 5.2.2
WP Job Manager: by Automattic – 1.35.0
WP Mail SMTP: by WPForms – 2.7.0
WP RSS Aggregator: by RebelCode – 4.18.1
WP RSS Aggregator - Categories: by RebelCode – 1.3.3
WP RSS Aggregator - Feed to Post: by RebelCode – 3.14
WP RSS Aggregator - Full Text RSS Feeds: by RebelCode – 1.3.2
WPDM - Archive Page: by WordPress Download Manager – 4.1.0
WPDM - Extended Short-codes: by Shaon – 2.8.7
WPDM - Gutenberg Blocks: by WordPress Download Manager – 2.0.7
WPDM - TinyMce Button: by Shaon – 2.8.3
NextGEN Gallery: by Imagely – 3.9.3

### Inactive Plugins (3) ###

WP RSS Aggregator - Keyword Filtering: by RebelCode – 1.7.1
WP RSS Aggregator - Templates: by RebelCode – 0.3
WP Voting Contest: by Ohio Web Technologies – 4.9.1

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.5
installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #3915 - /terms/
Cart: #1091 - /cart/
Checkout: #1092 - /checkout/
My account: #1093 - /account/
Terms and conditions: #3915 - /terms/

### Theme ###

Name: Kahuna
Version: 1.6.2
Author URL: http://www.cryoutcreations.eu
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 6
Arts Organization:: Members: 5Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
Individual:: Members: 11Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
Contributor:: Members: 3Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
Associate:: Members: 2Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
Student:: Members: 1Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No
Arts Advocate:: Members: 98Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://georgiansforthearts.org
Subscription Statuses: wc-active: 120
wc-pending: 4
wc-cancelled: 2

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — Georgia

### Subscriptions by Payment Gateway ###

Braintree (PayPal): wc-active: 1
other: wc-cancelled: 1
wc-pending: 4

Square: wc-active: 21

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

Braintree (PayPal): products
card_types
payment_form
tokenization
charge
charge-virtual
authorization
capture_charge
customer_decline_messages
refunds
voids
customer_id
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off

### Square ###

Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off

### Social Login ###

Google: ✔ Available
Facebook: ✔ Available
Twitter: Disabled
Amazon: ✔ Available
Linkedin: Disabled
Paypal: Disabled
Disqus: Disabled
Yahoo: Disabled
Vkontakte: Disabled

### Action Scheduler ###

Complete: 6,218
Oldest: 2021-03-31 06:21:47 -0400
Newest: 2021-04-28 10:15:20 -0400

Pending: 134
Oldest: 2021-04-28 10:13:51 -0400
Newest: 2022-04-22 11:38:01 -0400

### Status report information ###

Generated at: 2021-04-28 10:15:21 -04:00

Viewing 7 replies - 1 through 7 (of 7 total)

3 Sons Development
(@3sonsdevelopment)

5 years ago

Hi @ga4arts,

That is intesting. There are a couple of things we can check first to see if we can spot the reason this is happening.

First go to Analytics > Settings and see which order statuses are set to display in the reports. If they’re all excluded, then there won’t be anything to display. Most users exclude Pending, Canceled, and Failed orders only.

If that’s not it, then go to WooCommerce > Status > Scheduled Actions. Click on the pending link if it’s there. If the next pending action is set to the past it’ll say something like 3 weeks ago for the run time.

Pending scheduled actions in the past could indicate that the system isn’t able to perform things on a scheduled. I would suggest manually running the first “past due” scheduled action and see if that gets the queue running. Data is imported into Analytics using scheduled actions so if these aren’t working then there may not be data to report.

If there are still schedule actions that appear to be stuck, then install the WP Crontrol plugin. It lets you see inside WordPress’s system for scheduled tasks. Then go to Tools > Cron Events and see if it shows any errors there.

If those don’t work, go on and open up a ticket at https://woocommerce.com/my-account/create-a-ticket/

Since the site has active WooCommerce.com subscriptions, we can support you there.

Thanks!

Thread Starter ga4arts
(@ga4arts)

5 years ago

Okay. I got halfway with your solutions. By default, it seemed, all the statuses were excluded. All fixed on the Overview page.

However on the various detail pages, while some data is available they all have a nice big purple icon with “There was an error getting your stats. Please try again.” I can work through the other steps, but this seemed to be a different issue entirely. Please advise.

Plugin Support slash1andy
(@slash1andy)

Automattic Happiness Engineer

4 years, 12 months ago

Hey there again!

Are you still seeing this on your site?

Thread Starter ga4arts
(@ga4arts)

4 years, 12 months ago

I appreciate checking in about this. Yes, I still have the issue and given the situation a support ticket has been created. I hope to see the outcome soon.

Thread Starter ga4arts
(@ga4arts)

4 years, 11 months ago

Providing an update on this. I found that my iThemes security plugin was the plugin that was causing the problem. Deactivated the analytics/marketing data was displayed.

I’ll look for an update with either plugin before committing to removing iThemes and finding a new security plugin.

However, given the number of users of the iThemes plugin, I wonder if there would be a workaround or a fix that might be available.

3 Sons Development
(@3sonsdevelopment)

4 years, 11 months ago

Hi @ga4arts,

Great detective work! Now that you’ve narrowed it down to the iThemes Security plugin, I would suggest doing some troubleshooting with its settings. It’s possible the issue is related to one specific feature or setting within the plugin.

You could try deactivating all features within it and then see if this works. If it does, then activate features one by one testing as you go. See if that will help narrow down what specifically is giving trouble.

Cheers

Thread Starter ga4arts
(@ga4arts)

4 years, 11 months ago

This should be the final entry to this thread.

As mentioned iTheme was causing problems so the Analytics feature would not properly show.

Two other issues I was having were related to WP RSS Aggregator and Google’s Site Kit, which were both reporting an invalid JSON response. JSON was the problem.

I got lucky with some research when going the Site Kit research route and found that in iTheme, you need to:

1. Log into your WordPress admin page.
2. Go to the iThemes configuration page (Security > Settings).
3. Click on the System Tweaks option.
4. Look for the Long URL Strings option.
5. Uncheck the Filter Long URL Strings option.
6. Click on Save Settings.`

After this tweak, all plugins and the Analytics were displaying properly.

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