Analytics

  • Resolved Rik0399

    (@rik0399)


    6 years, 12 months ago

    Hi,

    TF is not recording/saving any analytics?

    Been running it it now for 6 months

    Settings appear correct etc?

    Any ideas please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ray Abella

    (@supportray)

    6 years, 11 months ago

    Hi @rik0399,

    Thanks for contacting us!

    May I know if you’re referring to our ThirstyAffiliates > Reports analytics?

    I would appreciate it if you could provide more information/screenshots about the issue and your current setting.

    Please make sure to enable the Enable Enhanced Javascript Redirect on Frontend to improve the accuracy of your reports, found on ThirstyAffiliates > Settings > Link Appearance.

    You can also submit your reply to our form below so you can send private information/screenshots and we can assist you there.
    https://thirstyaffiliates.com/support/support-request-form

    I’m looking forward to your response!

    Thread Starter Rik0399

    (@rik0399)

    6 years, 10 months ago

    Hi,

    Wrote you via your site weeks back about this issue, no response?

    Ray Abella

    (@supportray)

    6 years, 10 months ago

    Hi @rik0399,

    May I know what name or email you’ve used to send the support inquiry? So I can check if your question has been already responded by our support team.

    If you haven’t received a response yet, could you please re-send it again via our support form: https://thirstyaffiliates.com/support/support-request-form

    I would also suggest trying doing basic debug such as disabling your other plugins and switching your theme to Twenty Nineteen to make sure that there is no conflicting plugin/theme that might cause this issue.

    Thanks for your patience and I’m looking forward to your response.

Viewing 3 replies - 1 through 3 (of 3 total)

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