Please post the code at http://pastebin.com/ and give us a link.
My site is soulfreshtheblog.com
It works fine pasted into a text widget on my site but I am running twentyfourteen. Since you have a commercial theme I recommend you get in touch with them at https://prettydarncute.com/login/
You can also try disabling all your plugins and if it starts to work, enable them one by one until you find the problem.
If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
