Hello @moussaab
What you should try first is to complete a full relog of your PayPal connection. Go to WooCommerce → Settings → Payments → PayPal → Settings, click Disconnect, and when prompted, tick Start over. After that, reconnect your PayPal account.
In the meantime, please share your system status report so we can verify the configuration and confirm what further steps are needed.
- Go to WooCommerce / Status in your site’s admin panel.
- Click Get system report and then Copy for support.
- Paste the report into PrivateBin.
- Share the generated link here.
Once we review the report, we can advise more precisely.
Kind Regards,
Krystian
Hello @inpsydekrystian ,
Thanks for your quick reply.
I have already tried disconnecting and reconnecting my account but that didn’t work.
Here is the report: https://privatebin.syde.com/?8c6bb46e64ddcb7f#527ELT8Q8mHjE3hLnJbmGhSF57JfxGLteprERkCgNpbU
Looking forward to hearing from you.
Thanks
Hello @moussaab ,
Thanks for sharing the system report. That clarifies everything.
Your setup is currently in Branded only mode (Branded only: ✔), which explains why the advanced payment panels (Advanced Card Payments, Google Pay, and Apple Pay) are missing. This mode is automatically applied when the plugin is installed and connected through the WooCommerce Payments setup screen, rather than from the Plugins → Add New section.
To restore full functionality, please do the following:
- Completely remove the plugin from your site.
- Reinstall it directly via Plugins → Add New → Search “PayPal Payments” → Install Now.
- After installation, connect your PayPal Business account again using the onboarding flow.
- Once onboarding is complete, check the system report for the record:
Branded only: - It must display a minus. If it still shows as checked, the site is still in branded-only mode.
When installed through the correct channel, the plugin will initialize in full mode and the advanced payment panels should immediately appear again in the settings.
After you reinstall and reconnect, please confirm if the panels are visible. If not let me know.
Kind Regards,
Krystian
You have to check “Enable Advanced Card Processing ” in order for them to work.
Hello @inpsydekrystian ,
I did everything you said, Branded only mode is disabled but alternative methods still don’t appear on the checkout page (Advanced card processing is enabled but does not appear as well).
Heres is the new report: https://privatebin.syde.com/?8d81bf9e336fcc4f#AdKKEJnS6qSSZvnjCXDtgyqT2cUwXQsAcyXGCmMmGzCQ
Thanks
Hello @moussaab
They should now be working correctly without any plugins active and with basic theme (you can test it), but the problem you’re facing seems to be different. You’re using some kind of funnel checkout setup, and none of our scripts appear to be running there not only for Advanced Card Processing but also for the PayPal buttons.
Please reach us by opening a ticket here: Request Support. Make sure to include the link to this thread for reference. We’ll take a closer look and sort it out for you.
Kind Regards,
Krystian
Hi @inpsydekrystian ,
I am using FunnelKit checkout, but even after disabling it, the alternative payment methods don’t appear. Even on the Woocommerce -> Payments page.
I just opened a ticket on your website.
Thanks
Hello @inpsydekrystian,
I opened a ticket yesterday but got no reply so far. Can you please check?
Hello @moussaab
Can you please open it again? No clue what happened, but we currently don’t have any pending or unresponded tickets. You can also send it directly by email to woocommerce-support@syde.com – that goes to our secondary inbox.
Just tag me there personally. Thanks in advance.
Kind Regards,
Krystian
Hi @inpsydekrystian ,
I opened a new ticket please check.
Thanks
Hello @moussaab
I got it, I will respond in few minutes. Thank you!
Kind regards,
Krystian
