Support » Theme: Almasi » Almasi Theme 404 error

  • I’m having an issue that I have not encountered before. I have been creating a website and in the middle of it, decided to change the theme. I previewed the Alsami theme (the one with the diamond on the preview) and had clicked the customize link (while still in preview. It connected fine that time. I liked the theme and clicked saved and activate. It started the”loading circle spinning in the middle of the page but never loads the activated customize menu page. I clicked the x button and went back to previous page to get to the dashboard menu and tried again and got a 404 error page. I only got it once though. I also refreshed my other browser website viewing tab and the new theme was active. I can access everything else but the customize page. My website is http://www.idl.allstaryouthdrumline.com I hope you can help as I don’t know what else to do. I do not know anything about going into files etc. so if that is needed please tell me how to do it. thanks!!!!!

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  • Theme Author Brian Harris

    (@zgani)

    Sorry about that – there was a bug in the customizer.php file that may have prevented the theme from loading in the customizer.

    I’ve uploaded a revised version with a fix and its awaiting review – should be live in a few days time.

    Regards,
    Zulf

    Thanks, since I posted the above issue, I have changed to the Access Press root theme and it is also doing the same thing when it comes to the customize tab. This is the theme we have decided to stick with. Please let me know how to fix this as I can not continue till it is fixed. Thanks

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