Allow List IP Not Working

  • Resolved rosterdotcom

    (@rosterdotcom)


    1 week, 4 days ago

    I have added my IP to the Allow List and I’m still presented with the reCaptcha. What’s the point if this doesn’t work?

    I have disabled ALL plugins with the exception of this plugin and it does NOT work. My IP is added to Allow and still show’s reCAPATCHA

    Also, when you click Allow List, put your IP in there and then select the box for My IP, you get this same error over and over again. Invalid IP. See allowed formats.

    • This topic was modified 1 week, 4 days ago by rosterdotcom.
    • This topic was modified 1 week, 4 days ago by rosterdotcom.
Viewing 1 replies (of 1 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    1 week, 1 day ago

    Hi,

    Thank you for the additional information.

    As I mentioned in my previous reply, I could not find any support requests submitted from your account.

    Please create a new support ticket through our support system and provide temporary WordPress admin access so that we can investigate why the Allow List is not working correctly and why you are receiving the “Invalid IP” error.

    For security reasons, please do not share any login credentials or other sensitive information here on the public support forum. Our support system is private, so it is a safer place to provide access details and discuss website-specific issues.

    You can create a new support ticket here:

    https://support.bestwebsoft.com/hc/en-us/requests/new

    Once we receive the ticket and access details, we will investigate the issue and help you resolve it.

Viewing 1 replies (of 1 total)

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