backup file size 1,7 mb.
No limitations.
Hi can you confirm that you can send and receive e-mails from your website? Did you also checked the spam folder?
Thank you
Yes, I can. Yes I did it.
Thank you for letting me know.
Just one question. When you click on the Create DB Backup Now button, does plugin create a backup? If it does, does the backup zip folder contain a database? It should look something like this.
/wp-content/aiowps_backups/database-backup-20160616-220926-dtyu57t6qk.zip
If the above works that means that the plugin is able to generate the database backup manually. We can then conclude that the problem lies with sending the backup to your e-mail account.
Yes, plugin creates a backup in server’s folder.
The problem is just with backup sending.
Hi,
Just a shot in the dark: is the domain of your admin email the same as the website domain?
The problem could be that AIOWPSF sends backup email with “From” header set to admin email. At some webhosts, email can be send from webserver only if “From” header contains an email address that is on the same domain as the website (sometimes the email address must correspond to an actual mailbox/alias as well).
Cheers,
Česlav
No, I have one admin email and the second one(mail.com) for backup files.
Both these emails aren’t the same as the website domain.
I’m note sure, it’s a webhosts problem, because I have a few sites on the same hosting(another packets) and your plugin works properly with same backup mail box.
@merkucio when you say same hosting(another packets). Are you saying that your other websites are in a different server with the same Host?
What is the difference between the websites that work and this one that does not work?
Thank you
Hi Merkucio,
Both these emails aren’t the same as the website domain.
This could be a problem (in theory). Some webhosts block email that is sent from address that has different domain than the webhosted site. Also, if the domain of your admin email has SPF record set and it doesn’t include your webhost IP, than your email might be killed by some SMTP server on its way.
However, if you use the same admin email on other websites at the same webhost, the problem is likely elsewhere. As @mbrsolution suggested, try searching for differences between the websites (plugins installed etc.)
Cheers,
Česlav
